Christopher Collado
Quincy,MA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines, volume driving, and management development. Empowering leader with superior communication and collaboration abilities demonstrated over 11 years of management performance.
Overview
13
13
years of professional experience
Work History
Area Manager
Lovepop
Boston, MA
12.2019 - Current
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Modeled best practices for sales and customer service.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Drove revenues and team morale by developing and deploying sales contests.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Transformed underperforming teams into productive, profitable teams.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised 4 locations to enforce high-quality standards of operation.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Exceeded sales forecast figures by 27% regularly through superior customer care.
- Dedicated to expanding client bases by building lasting relationships.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assistant Manager
Levis Strauss & Co
New York, NY
08.2017 - 12.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Created employee schedules to align coverage with forecasted demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Wardrobe Stylist
John Varvatos
New York, NY
07.2016 - 12.2019
- Provided education and guidance to clients on fashion trends and styling techniques.
- Tracked all clothing and accessories used in runway shows and photo shoots.
- Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.
- Produced and updated detailed inventory reports to document all items in wardrobe.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Assisted in styling of shoots for print and television advertisements.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Determined proper shoes, jewelry, head wear and other accessories to complement designer outfits.
Department Manager
Zara
New York, NY
02.2014 - 07.2016
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Communicated with managers of other departments to maintain transparency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Forever 21
New York, NY
11.2012 - 02.2014
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentor
Zara
New York, NY
05.2010 - 11.2012
- Advocated for sales associates to access available resources (iPods for replen, learning lab, weekly reporting).
- Monitored sales associates progress to drive successful direction into our management potential program.
- Empowered sales associates through coaching and skill-building exercises.
- Helped sales associates develop organizational, time management and customer service skills.
- Served as role model for mentees by demonstrating strong values and ethical standards.
Education
Bachelor Of Business And Finance - Business Management
Baruch College Campus High School
New York, NY05.2015
Skills
- Job Assignments
- Efficient Driving
- Territory Assignments
- Strategic Vision
- Staff Management
- Organizational Structuring
- Sales Expertise
- Resource Allocation
- Cash Control
- Manage Operations
- Price Structuring
- Process Development and Streamlining
- P&L Administration
- Customer Relationship Management
- Inventory Tracking and Management
- Employee Scheduling
- Business Growth Initiatives
- Budget Controls
- Business Leadership
- Staff Development
- Talent Review
- Develop Policies
- Directing Team Members
- Customer Buying Habits
- Customer Consultations
- Management Training
- Product and Service Sales
- Business Development
- Team Meetings
- Revenue Target Achievement
- Business Policies and Procedures
- Predictive and Preventive Maintenance
- Payroll Administration and Timekeeping
- Recruitment and Hiring
- Production Data Analysis
- Goals and Performance
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Area Manager
Lovepop
12.2019 - Current
Assistant Manager
Levis Strauss & Co
08.2017 - 12.2019
Wardrobe Stylist
John Varvatos
07.2016 - 12.2019
Department Manager
Zara
02.2014 - 07.2016
Assistant Manager
Forever 21
11.2012 - 02.2014
Mentor
Zara
05.2010 - 11.2012
Bachelor Of Business And Finance - Business Management
Baruch College Campus High School