Christopher Conti
Pequannock,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Food Specialties Trading, LLC
Totowa, NJ
03.2022 - Current
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Developed and implemented quality assurance policies and procedures.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Established procedures and quality standards.
- Kept records of quality reports and statistical reviews.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Supervised and guided inspectors, technicians, and other staff.
Customer Service Representative
Food Specialties Trading, LLC
Totowa, NJ
01.2014 - 08.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Set up and activated customer accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Science - Audio Production
Full Sail University
Winter Park, FL09-2020
Skills
- Knowledge of Auditing Systems
- Work Planning and Prioritization
- Attention to Detail
- Human Resource Management
- Internal Audits
- Employee Training
- QA Reporting
Certification
- HACCP Certification
- Implementing SQF Systems
- Preventive Control Qualified Individual (PCQI)
Timeline
Quality Assurance Manager
Food Specialties Trading, LLC
03.2022 - Current
Customer Service Representative
Food Specialties Trading, LLC
01.2014 - 08.2020
Bachelor of Science - Audio Production
Full Sail University
Similar Profiles
RIO D FRANCISCORIO D FRANCISCO
Bakery Section at Istanbul Supermarket Food & Stuff Trading LLCBakery Section at Istanbul Supermarket Food & Stuff Trading LLC
Arun YadavArun Yadav
Managing Director at KAI FOOD STUFF TRADING CO. LLC, DUBAI, UAEManaging Director at KAI FOOD STUFF TRADING CO. LLC, DUBAI, UAE
AROCKIA ABILASHAROCKIA ABILASH
Business development executive at GANESHAVYAN FOOD TRADING LLCBusiness development executive at GANESHAVYAN FOOD TRADING LLC
Michael GottillaMichael Gottilla
Head of Real Estate Brokerage at Picket Realty Services, LLCHead of Real Estate Brokerage at Picket Realty Services, LLC
CRAIG J. SMITHCRAIG J. SMITH
Sr. Manager Store Systems & Omni Channel Operation at PCHI Party CitySr. Manager Store Systems & Omni Channel Operation at PCHI Party City