Christopher Cruz

Developed associates' skills through training and guidance, fostering career growth and accountability.

• Managed daily store operations to ensure optimal efficiency and customer satisfaction.
• Led team meetings to communicate goals and align staff on priorities.
• Trained new employees on company policies and customer service standards.
• Coordinated schedule planning to maximize workforce productivity across departments.
• Supervised employees, ensuring optimal productivity.
• Inspected store facilities regularly to ensure compliance with safety regulations and standards.
• Utilized various software and tools to streamline processes and optimize performance.

Made sure associates felt comfortable and confident that they belonged in our company.

Ensured adherence to quality standards among employees, mentoring and coaching team members on QA topics to foster knowledge.

• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Promoted knowledge and skills to achieve optimal product quality and punctual delivery.
• Traveled to DC warehouse to learn automation and train associates, enhancing team proficiency.
• Maintained safe and reliable work environment for company members, promoting safety and compliance.

• Inspected product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.

• Reported load, product, or pallet issues to supervisor, ensuring prompt resolution.

• Placed Pallets on trailer safely to reduce damage during shipment.

• Maintained a clear loading dock by regularly removing debris to ensure safety. and free of debris, minimizing safety

hazards.

• Organized and leveled products on pallets for secure stacking and optimized storage.

• Kept loading dock clear and free of debris, minimizing safety hazards.

• Picked high-quality products for customer orders, ensuring accuracy and satisfaction.

• Ensured safety protocols were followed to maintain a secure work environment.

• Selected and packed merchandise for timely shipment to retail locations.
• Operated material handling equipment to move products within the warehouse.
• Maintained accurate inventory records during order fulfillment processes.

• Monitored staff performance, addressed issues promptly to maintain team accountability.

• Enforced customer service standards, resolved customer problems to enhance service quality.

• Trained employees on additional job positions to maintain coverage of roles.

• Completed throughout opening, closing and shift chain functions to maintain operational standards each day.

• Assigned tasks to associates to fit skill levels and maximize team performance.

• Entered time and attendance logs to ensure accurate payroll processing.

• Leverage leadership skills to identify deficiencies and opportunities to improve policies, procedures.

• Communicated company, directives, and programs to associates and ensured all follow-up items were completed accurately and timely, as well as conducting quality, timely performance feedback, and performance reviews.

• Minimized staff turnover through appropriate selection, orientation and training.

• Proactively responded to supervisor and peer requests, showcasing problem-solving skills.
• Managed time efficiently while handling multiple duties under tight deadlines, maintaining consistent performance.
• Executed a variety of tasks to maintain a seamless work flow.
• Clear Communication skills.