Christopher Dalton
Rio Rancho,NM
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
21
21
years of professional experience
Work History
Sales Associate
Infinity Solar USA
06.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Hewlitt Packard
02.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
HME
09.2023 - 11.2023
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
Equifax Workforce Solutions
10.2022 - 01.2023
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods
- Work with each contact to establish rapport with and gain the confidence of the caller
- Document details of client interaction into the system while on the phone
- Always follow security processes and procedures when handling calls due to the visibility of personal data.
Customer Service Representative
Elixir/Rite Aid
10.2021 - 02.2022
- Assist members with issues regarding Medicare Part D prescription drug coverage
- Deescalate and resolve pharmaceutical issues between carriers, members, and pharmacy
- Document details of client interaction while speaking with members
- Assist members with account webpage creation and maintenance
- Take 100-150 calls daily during open enrollment
- Follow all security policies and procedures regarding HIPPA.
Customer Service Representative
Royal Canine
02.2021 - 08.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Data Entry Clerk
Sunstar Insurance Group
09.2021 - 12.2021
- Assisted with system migration and entering existing documentation into the new operating system
- Reviewed existing policy and client files
- Entered policy information into Applied Epic System and ensured accuracy and integrity
- Figured commission splits for sales team
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Contractor's Assistant
Tradesman International
09.2018 - 02.2019
- Assisted with the preparation of construction sites, ensuring a clean and safe working environment for all team members.
- Expedited task completion by efficiently delegating responsibilities among team members based on individual skill sets.
- Minimized downtime between projects by preparing necessary resources in advance, such as ordering materials or arranging transportation logistics.
- Facilitated seamless transitions between project phases through consistent follow-up on completed tasks and prompt reporting to the contractor.
Customer Service Representative
Convergys Corporation, Services Incorporated
11.2017 - 09.2018
- Taking 100-150 inbound calls daily for Anthem Blue Cross
- Resolving member issues in a professional and timely manner
- Educating prospective members with enrollment issues & policy concerns
- Ensured compliance with HIPPA guidelines, laws and regulations (Health Insurance Portability and Accountability Act-1996
- Client
Customer Service Representative
Edward Jones
04.2019 - 09.2019
- Took inbound phone calls to assist financial advisors and account holders with various inquiries
- Assisting members with creating profiles on Edwardjones.com
- Assisting members with account recovery and password reset, Conducted extensive research of assigned accounts by utilizing company records, Internet resources and other information sources as needed prior to contacting customers
- Prepared and conducted custom collections campaigns for each client that consists of e-mails, phone calls and standard mail correspondence
Collections Agent
Client Services Inc.
10.2016 - 02.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative / Inside Sales
Charter Communications
04.2014 - 10.2016
- Responsible for troubleshooting and repairing internet and telephone issues with in-bound customers and to strive for a one call resolution
- Established and maintained professional and positive relationships with customers by ensuring that their problems/issues were addressed consistently within Charter's policies and guidelines
- Introduced and sold new products; educated customers on existing company products and services
- Assisted customers with the creation and management of online accounts and processing of payments.
Credit Card Collections Specialist / Inside sales
Macys Corporation
07.2012 - 01.2014
- Contacted customers regarding collections issues, generated customer refunds, processed and reviewed account adjustments, resolved client disputes and discrepancies and provided short payment options
- Duties also included catalog order entry and up-selling additional Macy's products to customers
Service Level Technician ll / Customer Service Representative
Convergys Corporation
10.2004 - 02.2012
- Responsible for monitoring in-coming call activity for a staff of 125 members
- Managed call volume by successfully routing traffic to corresponding agents
- Prepared work schedules for team members; compiled data and prepared monthly, quarterly and annual call volume and service level reports
- Created promotional campaign material to introduce new products
- Set up appointments for our customers with Sales Representatives, educated clients about new products and services as well as resolved disputes in a manner consistent with helping to maintain a satisfied client base.
Education
Some Coursework Complete – Drafting & Design -
ITT Technical Institute
Education Diploma -
Skills
- Adaptive Team Player
- Order Processing
- Typing Proficiency
- Account Management
- Positive and Professional
- Problem-Solving Abilities
- Complaint Resolution
- Critical Thinking
- Data Entry
- Inbound and Outbound Calling
- Call Center Operations
- Conflict Resolution
- Customer Relations
- Scheduling
- Microsoft Office Expertise
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Infinity Solar USA
06.2025 - Current
Customer Service Representative
Hewlitt Packard
02.2024 - 02.2025
Customer Service Representative
HME
09.2023 - 11.2023
Customer Service Representative
Equifax Workforce Solutions
10.2022 - 01.2023
Customer Service Representative
Elixir/Rite Aid
10.2021 - 02.2022
Data Entry Clerk
Sunstar Insurance Group
09.2021 - 12.2021
Customer Service Representative
Royal Canine
02.2021 - 08.2021
Customer Service Representative
Edward Jones
04.2019 - 09.2019
Contractor's Assistant
Tradesman International
09.2018 - 02.2019
Customer Service Representative
Convergys Corporation, Services Incorporated
11.2017 - 09.2018
Collections Agent
Client Services Inc.
10.2016 - 02.2017
Customer Service Representative / Inside Sales
Charter Communications
04.2014 - 10.2016
Credit Card Collections Specialist / Inside sales
Macys Corporation
07.2012 - 01.2014
Service Level Technician ll / Customer Service Representative
Convergys Corporation
10.2004 - 02.2012
Education Diploma -
Some Coursework Complete – Drafting & Design -
ITT Technical Institute
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