Christopher Ebron
San Antonio,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in the sales process to building trustworthy solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Mercedes-Benz
San Antonio, TX
06.2021 - Current
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
Sales Representative
Dodge Chrysler Jeep RaM
SAN ANTONIO, TX
06.2020 - 06.2021
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Write, completed and filed documentation to finalize sales.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Fraud Prevention Specialist
Verizon
New Braunfels, TX
09.2019 - 06.2020
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Documented investigative findings in reports.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Opened investigations into issues brought up by individuals in community.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Team Leader Manager
HEB Warehouse
San Marcos, TX
06.2018 - 06.2020
- Fostered positive employee relationships through communication, training and development coaching.
- Motivated team members to consistently achieve or exceed performance expectations.
- Coached team for success by using corrective action processes.
- Set goals for performance and deadlines to comply with company plans and vision.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Led regular team meetings to communicate current business trends and relevant updates.
- Initiated training sessions and coached employees to develop effective staff.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervisor
Allied Universal
Buford, GA
02.2018 - 07.2018
- Monitored employee productivity to provide constructive feedback and coaching.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led security team and contributed to on-call shifts.
Order Selector
Amazon
Dacula, GA
10.2017 - 01.2018
- Operating a man-up, picking various items throughout the building
- It's a self managing job in which your tracked by your rate and quality
- Since hire my quality has been 100% and my rate has consistently been higher than the 100% expectations
- Major Sales
Customer Service Representative
Costco Wholesale
Buford, GA
11.2015 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Store Manager
Hashemite's Mediterranean
Duluth, GA
09.2014 - 10.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Conferred with customers to understand service needs and write up accurate orders.
- Presented accurate estimates to inform customers of service charges and expectations.
- Supported timely and accurate service by producing daily job status reports.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Mountain View High School
Buford, GA06.2015
Skills
- Client Relations
- Strategic Analysis
- Relationship Selling
- Needs Assessment
- Prospecting Skills
- Relationship Building
- Sales Expertise
- Team Collaboration
- Sales Closing
- Morale Building
- Customer Relations
- Customer Retention Abilities
- Contract Negotiations
***SALES CLOSER***
Languages
English
Full Professional
Accomplishments
- Mercedes Benz Certified
- Mercedes Benz AMG Expert
- Exceeded sales goals by ending first full year at Mercedes Top 3 in Sales.
- Consistently maintained high customer satisfaction ratings
- Promoted to sales due to consistent customer satisfaction while being a product specialist.
- Created highly effective new program that significantly impacted efficiency and improved the atmosphere of the workplace.
Timeline
Sales Specialist
Mercedes-Benz
06.2021 - Current
Sales Representative
Dodge Chrysler Jeep RaM
06.2020 - 06.2021
Fraud Prevention Specialist
Verizon
09.2019 - 06.2020
Team Leader Manager
HEB Warehouse
06.2018 - 06.2020
Supervisor
Allied Universal
02.2018 - 07.2018
Order Selector
Amazon
10.2017 - 01.2018
Customer Service Representative
Costco Wholesale
11.2015 - 08.2017
Store Manager
Hashemite's Mediterranean
09.2014 - 10.2015
High School Diploma -
Mountain View High School
Similar Profiles
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Daniel WilsonDaniel Wilson
Customer Service Porter at Mercedes-BenzCustomer Service Porter at Mercedes-Benz
Mary McDuffieMary McDuffie
E4 Paint Tech, Safety, and Production at Mercedes-BenzE4 Paint Tech, Safety, and Production at Mercedes-Benz
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment