Christopher Felix
Las Vegas,NV
Summary
Communicative and versatile employee dedicated to going above and beyond to create unforgettable guest experiences and achieve company goals. Establish rapport with management and staff through quality of service and personal interaction. Offering over 15 years of excellent customer service with a never ending desire of self improvement as a worker.
Overview
22
22
years of professional experience
Work History
Courier
FedEx
12.2019 - Current
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Operated vehicle safely in highly congested areas with no traffic violations.
Server
Momofuku
Las Vegas, NV
02.2017 - 03.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Monitored guests for intoxication and immediately reported concerns to management
Server
Canonita
Las Vegas, NV
07.2014 - 02.2018
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Checked identification to enforce age requirement for alcoholic beverages
- Monitored guests for intoxication and immediately reported concerns to management
Bartender
Very Venice Bar
Las Vegas, NV
09.2008 - 09.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Developed new signature cocktails to support bar marketing brand and increase profits
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Server and Bartender
Canyon Ranch
Las Vegas, NV
11.2004 - 03.2009
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Chief of Staff
Brenden Theaters
Las Vegas, NV
04.2002 - 06.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Monitored workshop work flow for employees
- Trained new hire employees
- Efficient maintenance and overall cleanliness of theaters
Education
High School Diploma -
Durango High School
Las Vegas06.2004
Skills
- Food and beverage pairings
- High-volume dining
- Food sales and promotion
- Hospitality service expertise
- Beverage preparation
- Point of sale knowledge
- Wine service
- Tableside service
- Communication skills
- Cash handling
- Working with sense of urgency
- Handheld Scanning Devices
- Attention to Confidentiality
- Excellent Driving Skills
- Attention to Detail
- Time Management
- DOT Requirements
- Hazardous Material Handling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Courier
FedEx
12.2019 - Current
Server
Momofuku
02.2017 - 03.2020
Server
Canonita
07.2014 - 02.2018
Bartender
Very Venice Bar
09.2008 - 09.2014
Server and Bartender
Canyon Ranch
11.2004 - 03.2009
Chief of Staff
Brenden Theaters
04.2002 - 06.2006
High School Diploma -
Durango High School
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