Christopher Frierson
Tucson,AZ
Summary
Benefits specialist with a strong background in technical support and problem resolution. Proven ability to build effective relationships and streamline benefits processes, enhancing employee satisfaction. Demonstrates exceptional multitasking, time management, and adaptability in fast-paced environments. Recognized for high-quality work under pressure and a commitment to team success.
Overview
13
13
years of professional experience
Work History
Benefits Specialist/Software Specialist
One Digital/Focus HR
Tucson, Arizona
09.2022 - 07.2026
- Managed benefits enrollment processes for new hires and existing employees.
- Coordinated open enrollment activities, including meetings and communication campaigns, to ensure employee engagement and understanding.
- Resolved employee inquiries regarding benefit options and eligibility requirements, promoting clarity and satisfaction among staff.
- Facilitated training sessions on benefits programs, improving staff understanding and utilization of available resources.
- Developed and maintained comprehensive employee benefits documentation and resources.
- Processed benefit enrollment forms, changes, and terminations accurately.
- Reviewed medical insurance coverage eligibility and other benefit plans thoroughly.
- Collaborated with HRIS team to ensure data integrity in benefits systems.
Business Tech Support/VoIP Specialist
Verizon
Hampton, Virginia
09.2016 - 03.2022
- Resolved complex customer issues through targeted technical support, enhancing overall customer satisfaction.
- Identified customer needs promptly, facilitating effective solutions and improving service response times.
- Recommended suitable products or services based on thorough customer needs analysis.
- Conducted research and analysis of customer feedback, identifying key improvement areas to enhance service delivery.
- Maintained accurate records of all customer interactions and related feedback.
- Cultivated positive relationships with colleagues and management to enhance teamwork.
Mac Plus Tech Support/Third Party Apple Support
Ibex Global, Mac Plus Dept
Hampton, Virginia
01.2014 - 07.2016
- Utilized diagnostic tools to troubleshoot hardware issues, enhancing resolution speed.
- Collaborated with team members to resolve technical problems and customer inquiries.
- Documented repair processes and service requests accurately to support tracking and analysis.
- Provided technical support for software installations and updates for clients.
- Assessed customer needs and recommended suitable solutions to improve satisfaction.
- Replaced defective components to ensure optimal equipment performance.
- Executed troubleshooting procedures to identify and resolve equipment issues. and repairs in adherence to manufacturer specifications.
Skills
- Benefits administration
- Data integrity
- Customer relationship management
- PRISM expertise
- Customer relationship management
- Problem solving
- Relationship building
- Written and oral communication
- Written and oral communication
Accomplishments
Focus HR Employee of the Quarter - Q3 2024
Timeline
Benefits Specialist/Software Specialist
One Digital/Focus HR
09.2022 - 07.2026
Business Tech Support/VoIP Specialist
Verizon
09.2016 - 03.2022
Mac Plus Tech Support/Third Party Apple Support
Ibex Global, Mac Plus Dept
01.2014 - 07.2016