Christopher Gomez
Blackstone,MA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
4
4
years of professional experience
Work History
Customer Accounts Manager
Aaron's Sales And Lease
Worcester, MA
12.2022 - 10.2023
- Evaluated customers' potential needs to make appropriate recommendations.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Warehouse Training Manager
Amazon
10.2020 - 11.2022
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
- Kept detailed log of employee training progress and evaluated where necessary.
- Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
- Assessed participant engagement and adapted training modules to support group morale.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Photo Host
CoAdvantage
Brooklyn, NY
06.2019 - 04.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
GED -
High School Of Telecommunications Arts And Technology
Brooklyn, NY06.2019
Skills
- Home Visits
- Stock Control
- Setting Sales Goals
- Guest Services
- Training Junior Team Members
- Conflict Resolution Techniques
- Reviewing Renewals
- Providing Feedback
- Confidential Records Management
- Retail Inventory
- Customer Needs Assessments
- Past Due Balance Management
Timeline
Customer Accounts Manager
Aaron's Sales And Lease
12.2022 - 10.2023
Warehouse Training Manager
Amazon
10.2020 - 11.2022
Photo Host
CoAdvantage
06.2019 - 04.2020
GED -
High School Of Telecommunications Arts And Technology
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