Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Goretcki

Mesa,AZ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Pro Services Specialist

Floor & Decor
Mesa, AZ
08.2024 - Current
  • Demonstrated commitment to providing excellent customer service at all times.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Department Manager

Floor & Decor
Mesa, AZ
10.2022 - 08.2024
  • Worked closely with sales associates to complete tasks.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Conducted regular performance reviews to monitor progress of individual employees.

Assistant Department Manager

Floor & Decor
Mesa, AZ
07.2020 - 10.2022
  • Assisted in the development of departmental goals and objectives.
  • Monitored departmental progress against established goals and objectives.
  • Developed strategies to improve customer service, performance, and productivity.
  • Provided guidance and mentoring to department staff members.
  • Coordinated daily operations within the department.
  • Conducted regular meetings with team members to discuss progress on projects and tasks.
  • Resolved conflicts between staff members in a professional manner.

Sales Associate

Floor & Decor
Mesa, AZ
09.2019 - 07.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Warehouse Associate

Floor & Decor
Mesa, AZ
11.2017 - 09.2019
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Packed goods for shipment in accordance with customer instructions.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Assisted in loading finished goods onto delivery vehicles as required.

Technical Support and Sales Representative

GoDaddy
Tempe, AZ
04.2010 - 09.2014
  • Provided technical support for customers using the company's products or services.
  • Identified opportunities for cross-selling additional products and services.
  • Adhered to established policies and procedures when handling customer accounts.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Recommended changes in products and services based on customer feedback.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs by asking questions and advising on best solutions.

Education

High School Diploma -

Mountain View High School
Mesa, AZ
05-2002

Some College (No Degree) - Fine Arts

Arizona State University
Tempe, AZ

Skills

  • Verbal and written communication
  • Conflict Resolution
  • Resource Allocation
  • Team building
  • Performance Management
  • Customer Relations

Timeline

Pro Services Specialist

Floor & Decor
08.2024 - Current

Department Manager

Floor & Decor
10.2022 - 08.2024

Assistant Department Manager

Floor & Decor
07.2020 - 10.2022

Sales Associate

Floor & Decor
09.2019 - 07.2020

Warehouse Associate

Floor & Decor
11.2017 - 09.2019

Technical Support and Sales Representative

GoDaddy
04.2010 - 09.2014

High School Diploma -

Mountain View High School

Some College (No Degree) - Fine Arts

Arizona State University

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Christopher Goretcki