Christopher Graham
Goshen
Summary
Enthusiastic candidate with hands-on experience in sales and customer service within retail environments. Engages customers effectively, resolves issues promptly, and supports team objectives. Eager to apply analytical skills and gain practical insights into business operations in a dynamic internship role.
Motivated professional with a solid foundation in International Business and strong analytical thinking. Handles customer interactions and sales processes effectively, demonstrating excellent communication and problem-solving skills. Committed to contributing to business development through impactful customer service and relationship building.
Overview
2
2
years of professional experience
Work History
Sales Associate
LEGOLAND
Goshen, NY
05.2024 - 08.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained merchandise presentation standards, contributing to store aesthetics.
- Collaborated with team members to achieve sales targets and improve service quality.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided exceptional customer service, ensuring a positive shopping experience for all clients.
- Assisted in inventory management, restocking shelves to maintain optimal product availability.
- Collaborated with team members to achieve sales goals and enhance store performance.
Retail Sales Associate
Polo Ralph Lauren Factory Outlet
Goshen, NY
06.2023 - 12.2023
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Trained new staff on store policies and effective sales techniques to boost team efficiency.
- Conducted product demonstrations to educate customers and promote merchandise effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - International Business
SUNY At Buffalo
Buffalo, NY12-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Relationship building
- Flexible schedule
- Stocking and receiving
- Client service
- Conflict resolution
- Sales strategies
- Exceptional customer service
- Excellent people skills
- Product recommendations
- Shipment processing
- Task prioritization
Timeline
Sales Associate
LEGOLAND
05.2024 - 08.2025
Retail Sales Associate
Polo Ralph Lauren Factory Outlet
06.2023 - 12.2023
Bachelor of Science - International Business
SUNY At Buffalo