Hi, I’m
Christopher Gray
Altamonte Springs,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
3
years of professional experience
Work History
Cafe Murano
Host
11.2023 - Current
Job overview
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing unexpected events during busy shifts.
Prato
Lead Host
12.2021 - 12.2023
Job overview
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
- Adhered and enforced strict hygiene rules and regulations. Maintaining a safe and clean working environment.
The Spice and Tea Exchange
Sales Associate
01.2023 - 09.2023
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
UMI JAPANESE RESTAURANT
Lead Host
01.2021 - 11.2021
Job overview
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
Education
Winter Park High School
High school diploma
Valencia CollegeOrlando, FL
Associate of Arts from Public Relations And Advertising
05.2025
Skills
- Time Management
- Customer service
- Sales
- Cash register
- Training & development
- Front desk
- Computer skills
- Communication skills
Timeline
Host
Cafe Murano
11.2023 - Current
Sales Associate
The Spice and Tea Exchange
01.2023 - 09.2023
Lead Host
Prato
12.2021 - 12.2023
Lead Host
UMI JAPANESE RESTAURANT
01.2021 - 11.2021
Winter Park High School
High school diploma
Valencia College
Associate of Arts from Public Relations And Advertising
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