Christopher Gustaf Poulis
Charlotte,NC
Summary
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Overview
4
4
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics
10.2024 - Current
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
Sales Agent
American Tire Distributors
10.2022 - 10.2024
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
Contact Center Representative
Philadelphia Insurance Companies
11.2020 - 11.2022
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
Education
ABA - Business
Delaware County Community College
Media, PA05-2019
Skills
- Customer service
- Insurance sales
- Strong negotiation
- Product knowledge
- Cold calling
- Policy analysis
- Client retention
- Lead prospecting
- Account management
Timeline
Logistics Account Executive
Total Quality Logistics
10.2024 - Current
Sales Agent
American Tire Distributors
10.2022 - 10.2024
Contact Center Representative
Philadelphia Insurance Companies
11.2020 - 11.2022
ABA - Business
Delaware County Community College
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