Christopher hicks
Fruitland Park,FL
Summary
Self-motivated professional with a proven track record in enhancing customer satisfaction through effective communication and problem-solving. Ready to leverage expertise in team collaboration and process improvement to drive operational success.
Overview
26
26
years of professional experience
Work History
Transit
Universal Orlando
Orlando, FL
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Comcast
Lady Lake, FL
10.2019 - 03.2023
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Collaborated with team members to achieve sales targets and improve store performance.
Customer Service Representative
Target
Leesburg, FL
03.2012 - 10.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Assisted in training new team members on customer service best practices and systems.
- Utilized POS systems to process transactions accurately and swiftly.
Operations Manager
AMC Theatres
Orlando, FL
08.2005 - 03.2012
- Streamlined operational processes to enhance efficiency and reduce waste across multiple theatre locations.
- Mentored team members, fostering a culture of collaboration and continuous improvement in service delivery.
- Developed and implemented training programs to improve staff performance and customer satisfaction metrics.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation and scheduling.
Department Manager
Walmart
Leesburg, FL
02.2000 - 08.2005
- Led daily operations to ensure compliance with company policies and safety standards.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored team members on customer service best practices and operational procedures.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
Education
Associate of Science - Information Technology
DeVry University
Orlando, FL08-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Transit
Universal Orlando
03.2023 - Current
Sales Associate
Comcast
10.2019 - 03.2023
Customer Service Representative
Target
03.2012 - 10.2019
Operations Manager
AMC Theatres
08.2005 - 03.2012
Department Manager
Walmart
02.2000 - 08.2005
Associate of Science - Information Technology
DeVry University