Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Higginbotham

Burlington

Summary

Experienced and passionate professional with a decade of expertise, ready to pursue a new career path. Demonstrating a strong commitment to collaborative work and delivering outstanding experiences. Seeking chances to utilize my refined skills and make valuable contributions to organizational success.

Overview

16
16
years of professional experience

Work History

Restaurant Front of House Manager

Pizza 44
03.2021 - 02.2025
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Resolved guests complaints while maintaining positive customer environment.

Shift Manager

Panera Bread
10.2013 - 03.2021
  • Hands-on experience in accepting payments from customers and give change and receipts
  • Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
  • Proven record of using the right process for cash, credit cards, or other types of payment
  • In-depth knowledge of handling returns and exchanges of goods
  • Thorough understanding of counting the money is in register at the beginning and end of shift
  • Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way
  • Track record of greeting customers in a polite and friendly manner

Landscaper

Majestic Landscaping
05.2013 - 09.2013
  • Designed layouts of areas customers wanted to improve
  • Managed the plants once planted
  • Structured and mowed lawns weekly and bi-weekly
  • Pruned bushed and trees

Secretary Assistant to the Dean of Arts and Humanities

Ferrum College
08.2009 - 05.2013
  • Collected books and reference materials for doctors and professors to use in lectures and published materials
  • Typed word documents and spreadsheets for professors and department heads
  • Filed paperwork for college
  • Used listening skills to do errands around the school

Education

Bachelor of Arts - History, Social Studies, Political Science

Ferrum College
Ferrum, VA
05.2013

Skills

  • Excellent aesthetics
  • Skilled in using automatic and hand tools
  • Good attention to detail
  • Able to stay alert constantly
  • Excellent communication skills
  • Proficient clerical skills
  • Microsoft Word
  • Excel
  • PowerPoint
  • Copy Machines
  • Fax Machines
  • Great communication skills
  • Time management
  • Research skills

Timeline

Restaurant Front of House Manager

Pizza 44
03.2021 - 02.2025

Shift Manager

Panera Bread
10.2013 - 03.2021

Landscaper

Majestic Landscaping
05.2013 - 09.2013

Secretary Assistant to the Dean of Arts and Humanities

Ferrum College
08.2009 - 05.2013

Bachelor of Arts - History, Social Studies, Political Science

Ferrum College
Christopher Higginbotham