Christopher Higginbotham
Burlington
Summary
Experienced and passionate professional with a decade of expertise, ready to pursue a new career path. Demonstrating a strong commitment to collaborative work and delivering outstanding experiences. Seeking chances to utilize my refined skills and make valuable contributions to organizational success.
Overview
16
16
years of professional experience
Work History
Restaurant Front of House Manager
Pizza 44
Burlington
03.2021 - 02.2025
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Resolved guests complaints while maintaining positive customer environment.
Shift Manager
Panera Bread
Roanoke, VA And South Burlington, VT
10.2013 - 03.2021
- Hands-on experience in accepting payments from customers and give change and receipts
- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
- Proven record of using the right process for cash, credit cards, or other types of payment
- In-depth knowledge of handling returns and exchanges of goods
- Thorough understanding of counting the money is in register at the beginning and end of shift
- Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Track record of greeting customers in a polite and friendly manner
Landscaper
Majestic Landscaping
Shelburn, VT
05.2013 - 09.2013
- Designed layouts of areas customers wanted to improve
- Managed the plants once planted
- Structured and mowed lawns weekly and bi-weekly
- Pruned bushed and trees
Secretary Assistant to the Dean of Arts and Humanities
Ferrum College
Ferrum, VA
08.2009 - 05.2013
- Collected books and reference materials for doctors and professors to use in lectures and published materials
- Typed word documents and spreadsheets for professors and department heads
- Filed paperwork for college
- Used listening skills to do errands around the school
Education
Bachelor of Arts - History, Social Studies, Political Science
Ferrum College
Ferrum, VA05.2013
Skills
- Excellent aesthetics
- Skilled in using automatic and hand tools
- Good attention to detail
- Able to stay alert constantly
- Excellent communication skills
- Proficient clerical skills
- Microsoft Word
- Excel
- PowerPoint
- Copy Machines
- Fax Machines
- Great communication skills
- Time management
- Research skills
Timeline
Restaurant Front of House Manager
Pizza 44
03.2021 - 02.2025
Shift Manager
Panera Bread
10.2013 - 03.2021
Landscaper
Majestic Landscaping
05.2013 - 09.2013
Secretary Assistant to the Dean of Arts and Humanities
Ferrum College
08.2009 - 05.2013
Bachelor of Arts - History, Social Studies, Political Science
Ferrum College