Christopher Jones
Philadelphia,PA
Summary
Hardworking individual with superior people skills and an appreciation for great service. Personable, with 13 years of experience in the food and beverage industry, and nearly 15 years in customer service. Determined worker and people-person, always looking to help satisfy guests' needs. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Pursuing a position where skills will be embraced.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Van Gilder's Jubilee
Pocono Pines, PA
08.2017 - Current
- Served guests promptly to ensure that food remained at proper temperatures.
- Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests.
- Assisted servers and dining room hosts quickly responded to guests' needs.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Exhibited great salesmanship skills, promoting food and drink specials.
- Adhered to quality expectations and standards.
Server
Kalahari Resorts, Pocono Mountain
Pocono Summit, PA
01.2017 - 08.2017
- Greeted guests in a pleasant, courteous manner.
- Kept carpets and floors clear of debris.
- Completed shift beginning and end procedures, including rolling silverware, and cutting produce.
- Resolved problems or concerns to ensure customers had a pleasant dining experience.
- Ensured full guest satisfaction at all points during the dining experience, to promote customer satisfaction, and a loyal base of business.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Served guests promptly to ensure that food remained at proper temperatures.
Server
Lehigh Valley Restaurant Group
Bartonsville, PA
05.2014 - 01.2017
- Stocked and maintained silverware, linens, and condiments.
- Welcomed guests with a personable attitude and a smile.
- Complied with all health department regulations, and rectified issues immediately.
- Resolved problems or concerns to ensure customers had a pleasant dining experience.
- Discussed menu items and dietary concerns, noted special requests, and suggested appetizers or other additional items to meet upsell goals.
Cashier Customer Service
Ace Hardware
Pocono Summit, PA
10.2012 - 05.2014
- Analyzed customer interactions to identify needs, provide resources, and promote excellent service.
- Maintained cash drawers at multiple checkout stations.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Assisted customers with sales transactions in a timely manner to guarantee a high level of customer service.
- Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers.
- Kept the showroom clean, and maintained neat, orderly product displays.
- Accepted cash, check, credit, and debit payments in an accurate and efficient manner.
- Kept track of and completed the daily closing paperwork for the cash drawer.
Sandwich Artist
Subway
Bartonsville, PA
06.2011 - 10.2012
- Executed all daily tasks and assisted other team members when needed.
- Trained Sandwich Artists to apply attention to detail and commitment to quality.
- Interacted with customers while taking orders, and promoted a positive image for the business through excellent customer service.
- Cleaned and maintained all food preparation stations.
Education
Associate of Arts - Communications
Northampton Community College
Bethlehem, PA01.2016
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA01.2013
Skills
- Effective communication
- Time management
- Attention to detail
- Customer service
- Food safety
- Cash handling
- Multitasking and prioritization
- Adaptable and flexible
- Point of sale
- Teamwork and collaboration
Certification
RAMP Certified, 03/01/23, 03/01/25
References
References available upon request.
Timeline
Server
Van Gilder's Jubilee
08.2017 - Current
Server
Kalahari Resorts, Pocono Mountain
01.2017 - 08.2017
Server
Lehigh Valley Restaurant Group
05.2014 - 01.2017
Cashier Customer Service
Ace Hardware
10.2012 - 05.2014
Sandwich Artist
Subway
06.2011 - 10.2012
Associate of Arts - Communications
Northampton Community College
High School Diploma -
Pocono Mountain East High School
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