Christopher Lee-Sye
Joplin,MO
Summary
Looking to begin a career in IT.
CompTIA Network+ certified, currently studying CompTIA A+.
Motivated to continue educating myself in the IT field and add certifications.
Driven, energetic, enthusiastic, well spoken and intelligent.
Experienced delivery driver, route sales representative and restaurant manager.
Authorized to work in the US for any employer
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Sales Representative
UniFirst
08.2022 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Exceptional Customer Service
- Building long lasting and trusting relationships
- Delivering uniforms and facility services to businesses in SE Kansas
- Working in all outdoor weather elements
- Promoting and suggesting sales
- Exceptional time management
- Working unsupervised
- Nearly 6 years of commercial driving experience with a Class E license
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Operated delivery vehicles safely and efficiently.
- Developed strong customer base through efficient and reliable service.
- Completed daily pre- and post-trip vehicle inspections.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Route Sales Representative
Schwan's Home Delivery
10.2017 - 08.2022
- 1st in total sales for Carthage depot in 2018 & 2019
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Exceptional Customer Service
- Delivering high quality frozen food to customers
- Working in all outdoor weather elements
- Promoting and suggesting sales
- Exceptional time management
- Working mainly unsupervised
- Expanding active customer base
- Nearly 5 years of commercial driving experience with a Class E license
General Manager
Buffalo Wild Wings
03.2016 - 09.2017
- I was promoted to General Manager in March of 2016
- Restaurant sales 50k to 60k weekly
- Overseeing all store operations
- Writing monthly manager schedules
- Responsible for Weekly Budget
- Responsible for Monthly P&L's
- Responsible for end of month inventory
- Inventory management
- Building sales
- Controlling labor
- Coaching my management team
- Weekly food and liquor orders
Assistant General Manager
Buffalo Wild Wings
11.2014 - 03.2016
- Operating a casual, sports themed restaurant
- Acting as General Manager in instances where my General Manager was required to work in other locations
- Organizing regular fundraisers and responsible for organization of donations
- Accounting for daily restaurant cash and finances
- Conducting regular interviews and hiring of employees
- Writing weekly hourly employee schedules
- Conducting weekly inventory
- Regularly entering invoices
- Maintaining a clean restaurant as per health code regulations
- Quality customer service
- Providing support to hourly employees during high volume shifts
- Team and morale building
Guest Service Manager
RUBY TUESDAY
10.2011 - 11.2014
- Operating a High Quality Casual Dining Restaurant
- Conducting regular interviews, hiring and also performing orientations for newly hired employees
- Overseeing 100% completion on training and employee files
- Writing weekly hourly employee schedules
- Accounting for daily restaurant cash and finances
- Weekly Inventory and ordering to ensure sufficient product level
- Maintaining a clean store, as per Health Code Regulations
- Quality Customer Service Providing support to employees during high volume shifts
- Team and morale building.
General Manager
OUTBACK STEAKHOUSE
10.2010 - 09.2011
- Operating a High Quality Casual Dining Restaurant
- Weekly sales 100k - 110k
- Conducting regular interviews, hiring, performing
- Orientations and overseeing 100% completion on training and also employee files
- Weekly Inventory and ordering to ensure sufficient product level
- Maintaining a clean restaurant, per Health Code Regulations
- Quality Customer Service Providing support to employees during high volume shifts Responsible for daily restaurant cash and finances
- Team and morale building.
Manager
OUTBACK STEAKHOUSE
12.2005 - 09.2010
- Operating a restaurant with over $100,000 in average weekly sales
- Writing weekly hourly employee schedules
- Responsible for daily restaurant cash and finances
- Weekly Inventory and ordering to ensure sufficient product level
- Conducting regular interviews and performing Orientations
- Overseeing 100% completion on training and employee files
- Quality Customer Service
- Pushing Gift Card sales to be amongst the highest stores in the company.
Education
High School Diploma -
Pimlico State High School
A+ Certification - Information Technology
CompTIA
08.2023
Network+ Certified - Information Technology
CompTIA
08.2022
Certificate in Restaurant Management - Restaurant Management
TAFE College
Townsville, Queensland, Australia07.1998
Skills
- Customer Service (10 years)
- Inventory management (10 years)
- Commercial Driving (6 years)
- Restaurant Management (10 years)
- Restaurant Experience (10 years)
- Delivery Driver Experience (6 years)
- Driving (6 years)
- Profit & Loss (10 years)
- Internet Networking (Less than 2 years)
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Time management
- Computer literacy
- Computer skills
Certification
CompTIA Network+
Timeline
Route Sales Representative
UniFirst
08.2022 - Current
Route Sales Representative
Schwan's Home Delivery
10.2017 - 08.2022
General Manager
Buffalo Wild Wings
03.2016 - 09.2017
Assistant General Manager
Buffalo Wild Wings
11.2014 - 03.2016
Guest Service Manager
RUBY TUESDAY
10.2011 - 11.2014
General Manager
OUTBACK STEAKHOUSE
10.2010 - 09.2011
Manager
OUTBACK STEAKHOUSE
12.2005 - 09.2010
High School Diploma -
Pimlico State High School
A+ Certification - Information Technology
CompTIA
Network+ Certified - Information Technology
CompTIA
Certificate in Restaurant Management - Restaurant Management
TAFE College
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