Christopher Little
Austin
Summary
Customer service professional with strong background in delivering exceptional virtual support and customer satisfaction in high-volume environments. Known for excellent communication skills, use of technology effectively, and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Call Center Representative
TELEPERFORMANCE USA
2026.04 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
- Trained new representatives on company policies, systems, and effective communication techniques.
- Collaborated with team members to enhance call handling procedures, improving overall workflow.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Led team meetings to share best practices and strategies for optimizing performance metrics.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Uber/Lift Driver
Uber/Lift
2019.06 - 2026.05
- Maintained a flawless driving record with no accidents or violations.
- Ensured timely, secure delivery of passengers or goods.
- Adhered to traffic laws and safely operated various vehicles.
- Utilized GPS and maps to optimize routes and reduce fuel use.
- Conducted pre-trip vehicle inspections and resolved transport issues.
Virtual Referral Specialist
Centene
2022.06 - 2023.09
- Processed and reviewed pre-authorization requests, ensuring compliance with insurance guidelines.
- Verified patient eligibility and coordinated with providers to obtain required documentation.
- Maintained accurate records, resolved documentation issues, and followed up on denied requests.
- Educated patients on insurance coverage and streamlined pre-authorization processes to minimize delays.
- Managed high call volumes and upheld HIPAA regulations.
- Transitioned to remote work while maintaining productivity, meeting deadlines, and exceeding performance goals.
- Utilized virtual tools like Slack and Zoom for effective communication and collaboration.
- Adapted to new technologies, troubleshot issues, and balanced multiple tasks efficiently.
Medical Assistant
UT Health Science Center at San Antonio
2018.11 - 2019.06
- Assisted with patient exams, procedures, and treatments, ensuring rooms were clean and stocked.
- Took accurate vital signs and administered medications under supervision.
- Performed basic lab tests and maintained accurate medical records in EHR systems.
- Scheduled appointments, coordinated referrals, and verified insurance coverage.
- May serve in a variety of areas focusing on specific rules, government regulations, and documentation specific to that area.
- Provided patient education on medications, post-treatment care, and preventive measures.
- Supported minor surgical procedures and maintained medical supply inventory.
- Managed front desk operations, addressing patient inquiries and ensuring smooth communication.
- Ensured HIPAA compliance and participated in staff meetings and training new hires.
- Handled administrative tasks, monitored vaccine/medication inventory, and assisted with billing.
Medical Assistant
TLC Medical Center
2015.10 - 2018.06
- Assisted with patient exams, procedures, and treatments, ensuring rooms were clean and stocked.
- Took accurate vital signs and administered medications under supervision.
- Performed basic lab tests and maintained accurate medical records in EHR systems.
- Scheduled appointments, coordinated referrals, and verified insurance coverage.
- Provided patient education on medications, post-treatment care, and preventive measures.
- Supported minor surgical procedures and maintained medical supply inventory.
- Managed front desk operations, addressing patient inquiries and ensuring smooth communication.
- Ensured HIPAA compliance and participated in staff meetings and training new hires.
- Handled administrative tasks, monitored vaccine/medication inventory, and assisted with billing.
Cashier/Service Desk
HEB
2008.03 - 2015.10
- Processed transactions, returns, and exchanges accurately.
- Delivered excellent customer service and resolved complaints efficiently.
- Balanced cash drawers and maintained organized work areas.
- Assisted with price checks, product inquiries, and loyalty program promotions.
- Trained new employees and ensured policy compliance.
Education
Medical Assistant
Southern Careers Institute
Corpus Christi, TX09.2014
Diploma - undefined
Mary Carroll High School
Corpus Christi, TX06.2009
Skills
- Time management
- HIPAA & OSHA Knowledge
- Communication Skills
- Medical records specialist experience
- Customer data entry
- EMR/EHR
- Data analytics
- Software troubleshooting
- Appointment scheduling
- Demonstrate attention to detail by maintaining high vigilance to monitor multiple test takers simultaneously and detect subtle rule violations
- Proficiency with computers, webcams, and screen-sharing
- Proficiency in the use of video conferencing tools such as Zoom, Google Chat, Slack, and Teams
- Clear, professional verbal and written communication to provide instructions and handle escalations
- Create electronic presentations, information packages, and activity schedules
- Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs, Sheets, and Slides
Certification
CPR Certification, BLS Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
TELEPERFORMANCE USA
2026.04 - Current
Virtual Referral Specialist
Centene
2022.06 - 2023.09
Uber/Lift Driver
Uber/Lift
2019.06 - 2026.05
Medical Assistant
UT Health Science Center at San Antonio
2018.11 - 2019.06
Medical Assistant
TLC Medical Center
2015.10 - 2018.06
Cashier/Service Desk
HEB
2008.03 - 2015.10
Diploma - undefined
Mary Carroll High School
Medical Assistant
Southern Careers Institute