Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Long

Summary

Successful in fast-paced and ever-changing business environments. Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team. Resilient Product Specialist 20 years of experience working to assure client satisfaction. Adept in giving demonstrations and aiding brand's awareness. Outstanding presentation and communication skills. Entrepreneurial experience throughout my career from having my own start-up company to currently traveling the country for trade shows. Ability to create my own schedule with limited managerial oversight.

Overview

35
35
years of professional experience

Work History

Sales Consultant

ImperialDade
Lithia Springs, GEORGIA
06.2023 - 03.2024
  • Created customized presentations for potential customers based on their requirements.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Generated daily reports on sales activities for management review.

Product Specialist

LakePoint Outdoors
Cartersville, GA
11.2020 - Current
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Identified interested or qualified customers to present product information.
  • Demonstrated and explained products, methods or services to induce prospective clients.
  • Set up and arranged displays to attract prospective customers.
  • Suggested specific products to meet customer needs.
  • Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
  • Researched or investigated products and uses to prepare for demonstrations.
  • Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.

Warranty Specialist

Lennar Corp.
Roswell, GA
11.2019 - 03.2020

Received inquires from home owners that had a warranty claim. Scheduled appointment to inspect the claim, and determine if it was a warrantable claim. If so, I would then schedule trade to repair warrantable claim. I would then follow up with homeowner to make sure the repair was completed to company standards. Unfortunately in spring of 2020 I was laid off due to covid restrictions.

Licensed Mortgage Professional

Angel Oak Home Loans
Atlanta , GA
04.2016 - 08.2019
  • Generated business by making 100+ outbound calls per day. Using SalesForce and Velocify as POS syestems
  • Provided a credit review with client
  • Outlined different product options for clients, based on credit profile and what best suited their needs
  • Once client is sold, gather all documents needed for underwriting loan
  • Worked with client and underwriter through entire closing process by clearing underwriting stipulations, and obtaining any new documentation requested
  • Provide superior customer service to client by walking them through the closing process

Loan Mortgage Proffesional

American Advisors Group
Kennesaw, GA
02.2012 - 11.2015
  • Generated business by outbound and inbound calls. Using SalesForce as POS
  • Explained our product to potential clients, making sure they understood completely the product and loan process
  • Worked with processing collecting required documents for the underwriting process
  • Explained the closing process to clients and set up closing through the closing attorney

Owner

C & J Cleaning Service
Kennesaw, GA
03.2003 - 10.2012
  • Generated business through marketing restaurants. Specializing in cleaning services and cleaning products.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Resolved issues quickly through meticulous research and quick decision-making.

General Manager

Hoover Foods Inc.
Marietta, GA
06.1989 - 12.2001
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Created detailed reports on weekly and monthly revenues and expenses.

Education

High School Diploma -

Smyrna Christian Academy
Smyrna, GA
05.1988

Skills

  • Customer service-focused
  • Debt and credit management
  • Excellent time management
  • Detail-oriented
  • Excellent communicator
  • Extensive product knowledge
  • Customer support needs assessment
  • Ability to work independently

Timeline

Sales Consultant

ImperialDade
06.2023 - 03.2024

Product Specialist

LakePoint Outdoors
11.2020 - Current

Warranty Specialist

Lennar Corp.
11.2019 - 03.2020

Licensed Mortgage Professional

Angel Oak Home Loans
04.2016 - 08.2019

Loan Mortgage Proffesional

American Advisors Group
02.2012 - 11.2015

Owner

C & J Cleaning Service
03.2003 - 10.2012

General Manager

Hoover Foods Inc.
06.1989 - 12.2001

High School Diploma -

Smyrna Christian Academy
Christopher Long