Christopher Ludtke
Southwest Portland,Oregon
Summary
Dynamic operations leader with over 7 years of experience in driving operational excellence and fostering high-quality partner experiences. Proven track record in orchestrating complex onboarding processes, developing strategic plans, and building strong relationships with stakeholders. Adept at managing cross-functional teams to ensure smooth transitions and continuous improvement.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Founder & Owner
Roselynn LLC | A Property Improvement Company
01.2023 - Current
- Oversee all aspects of operations including onboarding clients. product development, marketing, sales, customer service and finance.
- Leverage technical knowledge & expansion strategies to create customer demand, improve revenue impact, lower operating costs, and expand operational capabilities.
- Create playbooks, custom reports, resource databases to improve timeliness of problem solving, troubleshooting, and accuracy.
- Analyze market trends to identify new business opportunities. Manage vendor relationships to ensure quality materials and services.
Site Manager & Onboarding Lead
DoorDash | Cx / Mx Focused Delivery
PDX, OR
07.2021 - 12.2022
- Launched a new on-demand merchandise delivery service – overseeing hiring, training & retaining a high-performing team.
- Acting primary point of contact for multiple stakeholders during the launch of a new service, ensuring a smooth onboarding experience.
- Worked with VP of Onboarding to design, implement, and conduct onboarding of new employees and vendors.
- Conduct root cause analysis to deeply understand ineffective processes and systems – results include 30% increase in peak operating capacity, 45% increase in fulfillment accuracy, 20% decrease in product loss and improved employee retention.
Operations Team Leader
Lugg | On-Demand Delivery Startup
01.2020 - 08.2020
- Managed team operations, expansion, and launch while driving data based insights on improvements and ensuring company compliance.
- Led the onboarding and training of operations teams, enhancing knowledge and performance through structured development programs.
- Increased operational productivity by 30% through calibrating KPIs, encouraging team engagement, and building measurable goals with strategic DRIs to institute accountability.
Senior Operations Manager
OMNI Projects | SaaS + Rental Startup
11.2018 - 01.2020
- Supervised cross-functional teams in California and Oregon overseeing operations and employee development for all warehouse, logistics, retail, and customer support teams.
- Leveraged historical performance data to create the product roadmap to guide the development of internal software tools allowing the company to improve delivery efficiency by 15% and reduce customer-facing errors by 70%.
- Coordinated major project initiatives from design and planning through to execution, ensuring timely completion.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Operations Director
Golden Leaf Holdings | Vertically Integrated Cannabis
09.2015 - 11.2018
- Managed all manufacturing, supply chain planning, R&D, logistics, product wholesale, and operational compliance.
- Collaborated cross-functionally to implement strategic business plans that scaled our revenue and took our company public.
- Increased wholesale revenue by 400% by improving onboarding processes, supply chain management, buyer negotiations, and quality standards.
- Developed and maintained client relationships to grow business and improve account retention.
Education
Bachelor of Science - Kinesiology & Facility Management
Shepherd University
01.2007 - 12.2009
Associate of Arts - Liberal Arts And Sciences
Lord Fairfax College
Winchester, VA 05.2005 - 08.2006
Skills
- Onboarding & Implementation: Expert in creating tailored onboarding experiences and training programs that enhance partner satisfaction
- Cross-Functional Collaboration: Skilled in liaising with diverse teams, ensuring alignment and accountability for successful project execution
- Project Management: Strong ability to lead complex initiatives, manage timelines, and drive projects to completion
- Stakeholder Communication: Exceptional interpersonal skills, facilitating clear communication and setting expectations with partners and internal teams
- Process Improvement: Experienced in identifying bottlenecks and implementing solutions to enhance operational efficiency
- Data Analysis & Reporting: Proficient in leveraging data insights to inform decision-making and optimize performance
- Microsoft Office, Google Suite, Slack, Gmail, Excel, CRM Work Order Analytic Reporting Software
Certification
Certified General & Residential Contractor
Websites
Timeline
Founder & Owner
Roselynn LLC | A Property Improvement Company
01.2023 - Current
Site Manager & Onboarding Lead
DoorDash | Cx / Mx Focused Delivery
07.2021 - 12.2022
Operations Team Leader
Lugg | On-Demand Delivery Startup
01.2020 - 08.2020
Senior Operations Manager
OMNI Projects | SaaS + Rental Startup
11.2018 - 01.2020
Operations Director
Golden Leaf Holdings | Vertically Integrated Cannabis
09.2015 - 11.2018
Bachelor of Science - Kinesiology & Facility Management
Shepherd University
01.2007 - 12.2009
Associate of Arts - Liberal Arts And Sciences
Lord Fairfax College
05.2005 - 08.2006