Christopher Malone
Houston
Summary
Personable, high-performing hospitality professional transitioning into Recruiting & Talent Acquisition. Known for strong communication skills, high-volume multitasking, top sales performance, and leading new-hire training in fast-paced environments. Brings 5+ years of experience building rapport, guiding people through unfamiliar processes, resolving issues efficiently, and representing organizations with authenticity.
Fast learner eager to apply relationship-building, candidate support, and organizational skills in an entry-level recruiting role with long-term growth potential.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server · Bartender · Lead Server Trainer
Pappas Restaurants Inc.
01.2021 - Current
- Trained, coached, and onboarded new hires—improving team readiness, performance goals, service consistency, and operational standards.
- Planned, decorated, and fully executed banquets and large-group events of 150+ guests, ensuring smooth coordination, on-time service, and exceptional presentation.
- Maintained the highest-volume sections, managing several tables simultaneously with speed, accuracy, and composure.
- Served as "Floor Support," acting as a stand-in manager during leadership meetings, and ensuring operations, staff needs, and guest issues were handled smoothly until management returned.
- Served as Headwaiter, overseeing server sidework completion, collecting shift payments at checkout, and ensuring all closing paperwork was accurate and submitted properly.
- Top performer in sales and upselling; recognized with Best Bartender and Best Uniform awards.
Customer Service Associate
QuikTrip
10.2019 - 01.2021
- Delivered high-volume customer support with an emphasis on accuracy, professionalism, and fast problem-solving.
- Managed transactions, store upkeep, and multitasking under pressure with strong accuracy.
- Built early foundations in reliability, communication, and operational consistency.
Education
Bachelor of Science - Organizational Leadership/ Supervision
University of Houston
Houston, TX01-2027
Skills
- Candidate Communication & Experience
- High-Volume Coordination
- CRM / ATS Familiarity (HubSpot-certified)
- Interview Scheduling & Process Support
- Training & Onboarding
- Professional Communication
- Conflict Resolution & De-escalation
- Detail-Oriented Workflow Management
- Relationship Building
- Task Prioritization & Time Management
Certification
- HubSpot Service Hub Software Certification (2025)
- HubSpot Sales Hub Software Certification (2025)
- HubSpot Inbound Methodology Certification (2025)
- Google Project Management Foundations (2025)
- LinkedIn Learning: Recruiting Foundations (2025)
Timeline
Server · Bartender · Lead Server Trainer
Pappas Restaurants Inc.
01.2021 - Current
Customer Service Associate
QuikTrip
10.2019 - 01.2021
Bachelor of Science - Organizational Leadership/ Supervision
University of Houston