CHRISTOPHER MARC KELLY POWELL
Brooklyn,NY
Summary
A career in the professional field that allows too Cultivate talents. introduce me to new skills, Exceed company expectations, Increase productivity.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Loss Prevention Specialist
Burlington Stores, Inc.
New York, NY
02.2022 - 08.2023
- Created and maintained records of security incidents and investigations.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Hotel Night Auditor
Comfort Inn & Suites Choice Hotel Suites
New York, NY
08.2021 - 03.2022
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
- Performed daily inventory for keys and linens and detailed information in audit reports.
Lead Account Supervisor
American Stock Transfer & Trust Company
New York, NY
05.2018 - 04.2020
- Increased client satisfaction by providing exceptional account management and timely resolution of issues.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Built diverse and consistent sales portfolio.
Community Educator
Good Shepherd Services
06.2016 - 04.2017
- Employed as a group leader for 7th grade male and female scholars for after-school Enrichment activities such as Theater, Man-UP, and Recess
- Collaborated with other Program Director to group leaders to plan and Conducted integrated learning, recreational, arts and developmental activities for the scholars
- Formulated and implement class lesson plans for all activities performed
Health Homes Specialist
Harlem United
07.2015 - 05.2016
- Collected referrals for Outreach Services Intakes and Enrollments for Health Home Lead Agencies and Business Development
- Set up meeting to engaged clients, verify status EPACES, Negative HH Case Transfers, and devise outreach strategy
- Work with Care management team to start Care Coordination & Develop care plans
Jr. Graphic Production Designer
Housing Works
04.2013 - 07.2015
- Created Flyers, brochures and other branding materials for the retail, medical, and social components of Housing Works
- Created business materials and illustrations designed in Adobe Creative Suite for design Directors and supervisors
- Part of a collaborative marketing team of five that created effective branding for Housing Works
Education
Bachelor of Science - industrial design & production
The ART Institute of Fort Lauderdale
Fort Lauderdale, FL09-2019
Skills
- Risk management
- CCTV systems
- Incident reporting
- Policy enforcement
- Teamwork skills
- Design research
- Photography
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
Timeline
Loss Prevention Specialist
Burlington Stores, Inc.
02.2022 - 08.2023
Hotel Night Auditor
Comfort Inn & Suites Choice Hotel Suites
08.2021 - 03.2022
Lead Account Supervisor
American Stock Transfer & Trust Company
05.2018 - 04.2020
Community Educator
Good Shepherd Services
06.2016 - 04.2017
Health Homes Specialist
Harlem United
07.2015 - 05.2016
Jr. Graphic Production Designer
Housing Works
04.2013 - 07.2015
Bachelor of Science - industrial design & production
The ART Institute of Fort Lauderdale