CHRISTOPHER MARC KELLY POWELL
Brooklyn,NY
Summary
A career in the professional field that allows too Cultivate talents. introduce me to new skills, Exceed company expectations, Increase productivity.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Loss Prevention Specialist
Burlington Stores, Inc.
02.2022 - 08.2023
- Created and maintained records of security incidents and investigations.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Hotel Night Auditor
Comfort Inn & Suites Choice Hotel Suites
08.2021 - 03.2022
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
- Performed daily inventory for keys and linens and detailed information in audit reports.
Lead Account Supervisor
American Stock Transfer & Trust Company
05.2018 - 04.2020
- Increased client satisfaction by providing exceptional account management and timely resolution of issues.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Built diverse and consistent sales portfolio.
Community Educator
Good Shepherd Services
06.2016 - 04.2017
- Employed as a group leader for 7th grade male and female scholars for after-school Enrichment activities such as Theater, Man-UP, and Recess
- Collaborated with other Program Director to group leaders to plan and Conducted integrated learning, recreational, arts and developmental activities for the scholars
- Formulated and implement class lesson plans for all activities performed
Health Homes Specialist
Harlem United
07.2015 - 05.2016
- Collected referrals for Outreach Services Intakes and Enrollments for Health Home Lead Agencies and Business Development
- Set up meeting to engaged clients, verify status EPACES, Negative HH Case Transfers, and devise outreach strategy
- Work with Care management team to start Care Coordination & Develop care plans
Jr. Graphic Production Designer
Housing Works
04.2013 - 07.2015
- Created Flyers, brochures and other branding materials for the retail, medical, and social components of Housing Works
- Created business materials and illustrations designed in Adobe Creative Suite for design Directors and supervisors
- Part of a collaborative marketing team of five that created effective branding for Housing Works
Education
Bachelor of Science - industrial design & production
The ART Institute of Fort Lauderdale
Fort Lauderdale, FL09-2019
Skills
- Risk management
- CCTV systems
- Incident reporting
- Policy enforcement
- Teamwork skills
- Design research
- Photography
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
Timeline
Loss Prevention Specialist
Burlington Stores, Inc.
02.2022 - 08.2023
Hotel Night Auditor
Comfort Inn & Suites Choice Hotel Suites
08.2021 - 03.2022
Lead Account Supervisor
American Stock Transfer & Trust Company
05.2018 - 04.2020
Community Educator
Good Shepherd Services
06.2016 - 04.2017
Health Homes Specialist
Harlem United
07.2015 - 05.2016
Jr. Graphic Production Designer
Housing Works
04.2013 - 07.2015
Bachelor of Science - industrial design & production
The ART Institute of Fort Lauderdale
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