Christopher Martin
San Dimas,CA
Summary
Driven Service Consultant with a sterling gross profit record at Audi West Covina. Excels in client relationships, and building top customer relations. Achieved consistent high sales and surpasses service standards, loyal client bases. Expert in delivering tailored solutions and maintaining cutting-edge industry knowledge. Works great in a fast paced work environment. Im a friendly people person, skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient, accurate, and professional with 23 years of Automotive Service Consultant experience.
Overview
18
18
years of professional experience
Work History
Service Consultant
Audi West Covina
11.2022 - 08.2024
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
Service Consultant
Penske Audi West Covina
02.2007 - 02.2019
- Discussed options with clients and determined appropriate plans.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Worked with Audi Corporate TFM to create Audi TSB
Education
High School Diploma -
Bonita High School
La Verne, CA2020
Skills
- Prestine Automotive Knowledge
- Client Relationship Building
- Customer Relations
- Public Speaking
Accomplishments
- Earning a Rolex watch for top sales year to date gross profit sales.
- Employee of the month for top gross profit sales multiple times.
- Always hits quarterly bonus marks.
- Top service consultant over several years span.
- Exceeding over 140k in gross profit sales.
Timeline
Service Consultant
Audi West Covina
11.2022 - 08.2024
Service Consultant
Penske Audi West Covina
02.2007 - 02.2019
High School Diploma -
Bonita High School
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