Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Mertz

Fort Myers,FL

Summary

Dynamic professional with a proven track record in relationship management and payment processing, honed at Class 5 Vapors and in the disciplined environment of the United States Marine Corps. Excelled in enhancing customer engagement through social media strategies and meticulous issue resolution, demonstrating exceptional multitasking abilities and a commitment to excellence. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Has been around the vape industry since it began and knows everything (products and companies) there is to know about the industry.

Overview

16
16
years of professional experience

Work History

Vape Shop Vendor/Employee

Class 5 Vapors
03.2021 - 06.2023
  • Used POS on a daily basis, also handling money.
  • Opened, closed, cleaned, and took care of the shop like it was my own business.
  • Always answered questions and assisted customers with item selection.
  • Showed respect to all customers while handling their concerns and needs.
  • Set weekly and monthly sales goals.
  • Met sales goals by building client/customer relationships and use of advertisements.
  • Created advertising and promotion through social media.
  • Updated social media daily to keep customers updated on new selections and products.
  • Set up displays and signage to attract customers and boost sales.

Relocation

7 Flags Fitness Center
01.2012 - 02.2012

The 7 Flags Fitness Center closed, and I relocated back home to Nebraska to start college.

AFAA Personal Trainer

7 Flags Fitness Center
01.2010 - 12.2011
  • Trained at least 10 clients per week using the goals and plans created together.
  • Educated clients on proper their roper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Worked front desk taking over 50 phones and greeting over 100 guests per shift.
  • Took the initiative learning other positions when not training clients.
  • Designed specific workout systems for individual clients based on performance ability.

Professional Development

AFAA (Aerobics Fitness Association of America)
06.2009 - 11.2009

Studied online at AFAA to become a certified personal trainer then looked for work.

Squad Leader

United States Marine Corps
12.2007 - 05.2009
  • Maintained discipline and structurer over 60 junior Marines.
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
  • Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
  • Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.

Education

Bachelor of Science - General Studies

Cecil Community College
North East, MD
01.2022

Bachelor of Science - General Studies

Hagerstown Community College
Hagerstown, MD
03.2017

Bachelor of Science - General Studies

Metropolitan Community College
Omaha, NE
03.2014

Skills

  • Issue Resolution
  • Vendor evaluation
  • Payment Processing
  • Relationship Management
  • Restocking abilities
  • Customer Needs Assessment
  • Multitasking Abilities
  • Opening and closing procedures
  • Stock management

Timeline

Vape Shop Vendor/Employee

Class 5 Vapors
03.2021 - 06.2023

Relocation

7 Flags Fitness Center
01.2012 - 02.2012

AFAA Personal Trainer

7 Flags Fitness Center
01.2010 - 12.2011

Professional Development

AFAA (Aerobics Fitness Association of America)
06.2009 - 11.2009

Squad Leader

United States Marine Corps
12.2007 - 05.2009

Bachelor of Science - General Studies

Cecil Community College

Bachelor of Science - General Studies

Hagerstown Community College

Bachelor of Science - General Studies

Metropolitan Community College
Christopher Mertz