Christopher Merz
Richboro,PA
Summary
Seasoned retail management professional with a proven track record at Giant Martins, enhancing operational efficiency and employee performance. Expert in strategic prioritization and team development, I have successfully led initiatives that surpassed KPI targets and boosted customer service levels. Skilled in budget and operational oversight, my leadership has directly contributed to significant profitability increases.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Giant Martins
Carlisle, PA
07.2023 - Current
- Execute opening, closing, and shift-change tasks to uphold daily operational standards, while identifying opportunities for improvement.
- Oversee 200+ employees, conducting individual performance reviews to promote growth.
- Develop strategies to boost customer service levels by facilitating employee recognition and training.
- Ensure compliance with budget objectives through diligent tracking of inventory, financial statements, and labor.
Store Director & Trainer
Acme Markets, Inc
Malvern, PA
10.2015 - 07.2023
- Ensured performance objectives were achieved by assisting 150 employees with training on customer service, sales, safety, and sanitation.
- Surpassed KPI targets in all locations by working closely with staff and management.
- Ensured payroll compliance and minimized expenses.
District Operations Specialist
The Great Atlantic & Pacific Tea Co.
Montvale, NJ
03.2009 - 10.2015
- Enhanced profitability for individual store demographics through targeted support.
- Collaborated with store management to identify operational opportunities.
- Examined operational data for trend identification and strategic enhancement.
Produce Department Manager, Trainer & Reset Lead
Pathmark Stores, Inc.
Woodbridge, NJ
02.2000 - 03.2009
- Maximized exposure and inventory efficiency to enhance income at three different locations.
- Educated new produce managers to achieve performance standards.
- Coordinated and led produce department resets, resulting in increased sales and profits.
Education
BBA - Finance
Temple University
Philadelphia, PA05-2002
Skills
- Employee supervision and motivation
- Feedback Data Assessment
- Store merchandising strategy
- Excellent task management
- Operational Oversight
- Team development
- Strategic Prioritization
- Budget Planning and Oversight
- Special Event Coordination
- Conducting Performance Reviews
Accomplishments
- Business and Community Partner of the Year, Philadelphia Police Department
- Customer Service Excellence Awards from multiple employers
Certification
- Foodservice Sanitation Manager Certification, Montgomery County Office of Public Health
- Food Safety Manager Certification
- RAMP Certification
Timeline
Store Manager
Giant Martins
07.2023 - Current
Store Director & Trainer
Acme Markets, Inc
10.2015 - 07.2023
District Operations Specialist
The Great Atlantic & Pacific Tea Co.
03.2009 - 10.2015
Produce Department Manager, Trainer & Reset Lead
Pathmark Stores, Inc.
02.2000 - 03.2009
BBA - Finance
Temple University
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