Christopher Montemayor

• Answered incoming calls, delivering professional and knowledgeable service to enhance customer satisfaction.
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• Handled inbound customer inquiries and provided accurate information.
• Assessed customer needs and provided timely solutions to resolve issues, improving overall customer experience.
• Educated customers on product features and benefits during calls.
• Assisted customers with payment processing over the phone, ensuring secure and efficient transactions.

• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Followed safety protocols to ensure a safe working environment at all times.
• Followed proper lifting techniques when moving heavy items manually or with mechanical assistance.
• Managed work area cleanliness by following company guidelines for organization.

Streamlined mail organization and categorization for timely distribution., worked customer account issues and password resets, assisted customers with

online payments through portal and email confirmations.

• Maintained organized records of invoices and payment documentation.
• Streamlined mail organization and categorization for timely distribution.

Implement or monitor processes to reduce property or financial losses for large extruding

warehouse. Investigated internal theft, external theft, and vendor fraud to identify and mitigate risks.

Incident reports and administer drug testing. Work surveillance cameras, question workers and

communicate with law enforcement upon incidents. Onsite patrol, walking rounds and monitor

entry points and/or freight departures to make sure the proper material is attached to the

shipping invoice.

Operated industrial saws to cut materials according to specifications.. Assisted in packaging, sanding aluminum, cutting material on

industrial saw to meet production requirements for customer orders. Pulled orders, picklist and

worked in Epics.