Christopher Murphy

• Train and mentor new hires, providing guidance on company policies and procedures.
• Conduct regular patrols of the premises to ensure security.
• Monitor surveillance equipment and alarms.
• Respond to emergencies and security incidents.
• Complete detailed reports on incidents and observations.

* Promoted to Shift Lead within four months of employment.

• Assisted guests with reservation modifications.
• Handled payment transactions in accordance with company guidelines.
• Resolved guest complaints tactfully to maintain high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and in-person.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

• Welcomed and greeted guests within two minutes of being seated.
• Informed guests of specials and/or menu changes.
• Offered specific beverage, appetizer, entrée, and dessert recommendations.
• Took food and beverage orders from guests.
• Delivered food and beverages from kitchen and bar to guests in a timely matter.
• Maintained clean and stocked service and dining areas.
• Prepared final bill, presented check to guest, accepted and processed payment.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Assisted the General Manager with any duties, projects, issues, or concerns.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Checked guests in out of hotel, made reservations, and processed payments.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
• Resolved guest complaints by addressing issues with rooms promptly.

* Promoted to Front Desk Manager within a year and seven months of employment.

• Provided overall leadership, supervision, and direction to staff in all departments.
• Developed and implemented strategies to drive business growth.
• Maintained high levels of customer satisfaction.
• Worked closely all departments to achieve shared goals and objectives.
• Ensured compliance with company policies and procedures from all staff and guess

* Promoted to supervisor within 5 months of employment.

• Safeguarded personal belongings and effects of deceased individuals, ensuring they were returned to next-of-kin in a timely manner.
• Collaborated with medical professionals to ensure proper handling and transportation of remains, maintaining the integrity of evidence when necessary.
• Conducted thorough investigations to determine cause of death, contributing to accurate reporting and analysis.
• Assisted in preparation, preservation and shipment of remains.