Christopher Negron

• Trained new employees hired into the Insurance and Research department from 2014-2017 on how to use the company main software and telephone system as well as 27 different satellite software that accessed 128 hospitals across the country.
• Provided solutions to operations issues for users of printer, phone and various software, working closely via phone, email, and face to face with end users.
• Completed and maintained company phone directory with current extensions and staff information.
• Answered calls on ESI-2000 ring and engaged customers with friendly, professional demeanor
• Investigated and resolved variances in digital and physical records to promote record integrity.
• Processed guarantor payments on collection accounts from small to large amount of transactions per day, maintaining detailed records and receipts.
• Maintained excellent attendance record, consistently arriving to work on time.

• Coordinate setup, shutdown with support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by CSC. Maintain, troubleshoot, and support field systems in company owned field offices by phone and with on site visits.
• Conduct troubleshooting in conjunction with Technical Center Support (TCS) associates and Lead Field Systems Technician/Company Support Manager, as necessary.
• Ensure essential communication with business partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
• Maintain network and telephone systems in company offices (14).
• Assist the Lead Field Systems Technician/Company Support Manager with special projects.

In the roll of Field Tech with assigned districts has proven to be satisfying in accomplishments. Results of office staging refreshes have opened doors to be part of other districts that are not assigned. This accomplishment is outstanding to have, to be looked upon and want to be used all over. That is something to be truly humble and grateful over.

• Trained new employees in specific job requirements from 2004-2006.
• In charge of seven employees in the Foam In Place Department.
• Line Trainer on Front Left Seat Assembly line with 15+ associates - Maintained production quality and quantity as well as quarterly rotations while inspecting final product before shipping.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Demonstrated new products, procedures and techniques to employees.
• Cross-Trained existing employees to maximize team agility and performance.
• Set positive example for team members by providing high quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Trained and mentored new personnel hired to fulfill various roles.