Christopher Peponis
White Lake,NC
Summary
Dynamic leader with proven expertise in operations and staff management, honed at Troon Golf and other notable venues. Excelled in enhancing customer satisfaction and driving sales through innovative marketing and service strategies. Skilled in team leadership and operations optimization, significantly improving service quality and efficiency.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Troon Golf
07.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Head Golf Professional
Wilson Golf Group
03.2022 - 06.2024
- Developed comprehensive training materials for new employees to ensure consistent service quality across all roles in the golf department.
- Nurtured positive relationships with local schools and youth organizations to promote junior golf participation in club-sponsored clinics or camps.
- Assisted in budget management for the golf department, reducing expenses while maintaining high-quality services.
- Implemented innovative sales techniques to increase merchandise revenue in the pro shop.
Owner /Operator
Union Lake Golf Club
03.2017 - 01.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Eastern Michigan University
Ypsilanti, MIMaster of Arts - Sports And Fitness Administration
Eastern Michigan University
Ypsilanti, MI06-1992
Skills
- Staff management
- Operations management
- Staff development
- Team leadership expertise
Timeline
Assistant General Manager
Troon Golf
07.2024 - Current
Assistant Head Golf Professional
Wilson Golf Group
03.2022 - 06.2024
Owner /Operator
Union Lake Golf Club
03.2017 - 01.2022
Bachelor of Science - Physical Education Teaching And Coaching
Eastern Michigan University
Master of Arts - Sports And Fitness Administration
Eastern Michigan University
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