Christopher Piniella
Palm Harbor,FL
Summary
Dedicated professional with experience in hospitality and client services. Skilled in problem resolution and communication, ensuring enhanced guest experiences. Committed to fostering strong client relations and delivering efficient event coordination.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Front Desk Agent
Innisbrook, A Salamander Golf & Spa Resort
Palm Harbor, Florida
05.2024 - Current
- Resolved guest issues and handled requests and sales inquiries, enhancing guest satisfaction and experience.
- Enhanced guest interaction through initiatives that raised Revinate friendliness score to 90%.
- Coordinated on-site logistics with leadership team to streamline conference operations and improve attendee experience.
- Presented resort statistics and weekly financial projections to leadership, facilitating informed decision-making.
Front Desk Concierge
Walt Disney World Resort
Lake Buena Vista, Florida
01.2023 - 03.2024
- Selected as 1 of 3 DCP participants to engage in an elite Guest Care Team and received 93 cast compliments for outstanding service.
- Executed guest service requests on call, coordinating package delivery, security checks, and ADA accommodations to ensure guest satisfaction.
- Responded promptly to Ad-Hoc management, resort, and guest requirements, demonstrating flexibility and commitment to service excellence.
- Featured as a Collegiate Candidate Profile on Disney social media platforms to promote engagement.
Client Service Representative
E*Comdty Research & Advisory
Tampa, Florida
01.2020 - 12.2022
- Issue Resolution: Addressing client inquiries, resolving issues promptly, and ensuring their satisfaction.
- Coordinated client interactions and meetings to strengthen relationships and improve communication.
- Routed client requests to appropriate analysts, ensuring timely and specialized assistance.
- Conducted weekly customer surveys to gauge satisfaction and gather actionable feedback for service improvements.
Education
Associate of Arts - Hospitality Administration And Management
St. Petersburg College
Clearwater, FL01-2026
Skills
- Guest relations
- Client Relations
- Problem resolution
- Communication skills
- Event coordination
- Budget management
- Financial analysis
Certification
Certificate in Rooms Division Specialist.
Timeline
Front Desk Agent
Innisbrook, A Salamander Golf & Spa Resort
05.2024 - Current
Front Desk Concierge
Walt Disney World Resort
01.2023 - 03.2024
Client Service Representative
E*Comdty Research & Advisory
01.2020 - 12.2022
Associate of Arts - Hospitality Administration And Management
St. Petersburg College