Christopher Poole
Pekin,IL
Summary
Dedicated and proactive leader with over three years of experience at Jimmy John's, recognized for consistently delivering exceptional service and maintaining high operational standards. Known for strong problem-solving skills and the ability to adapt quickly in fast-paced environments. Praised by superiors for effective communication, reliability, and a commitment to excellence in customer satisfaction. Eager to leverage my leadership experience and work ethic in the tech industry, contributing to innovative projects and team success.
Overview
3
3
years of professional experience
Work History
Person In Charge
Jimmy Johns Sandwich Shop
Pekin, IL
08.2021 - Current
- Provided guidance and support for personnel as needed.
- Guaranteed compliance with all relevant company policies and procedures.
- Established strong relationships with customers through effective communication techniques.
- Handled customer complaints in a professional manner, maintaining adherence to company guidelines.
- Documented all relevant information related to job responsibilities in an organized fashion.
- Adhering to the policies, objectives and communication goals set by the company.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Computer Science
Augustana College
Rock Island IL05-2027
High School Diploma -
Pekin Community High School
Pekin IL05-2023
Skills
- Team Management
- Staff Development
- Process Improvement
- Goal-Oriented
- Employee Motivation
- Training and mentoring
- Negotiation
- Complex Problem-Solving
- Processes and procedures
Affiliations
- Actively involved in United Grace Methodist Church, participating in community outreach programs and events.
- Completed two mission trips to New York and Colorado, providing support and assistance to underserved communities.
Languages
German
Limited
Accomplishments
- Participated in CyberPatriot for two years, honing skills in cybersecurity and teamwork.
- Engaged in Cisco's training programs at ICC (Illinois Central College), gaining practical knowledge in networking and technology solutions.
- Proficient in Java programming, with a strong foundation in software development principles and best practices.
Timeline
Person In Charge
Jimmy Johns Sandwich Shop
08.2021 - Current
Bachelor of Science - Computer Science
Augustana College
High School Diploma -
Pekin Community High School
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