Christopher Riley
Cuyahoga Falls
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Culture Cannabis Club
10.2023 - Current
- Opened Culture for our California HQ in October of 2023 after opening two other dispensaries in 2023
- I do purchasing and inventory management for us as well as keeping up with sales numbers to keep up with customer demand for products
- Staff building and motivation, keeping a health staff moral and environment for everyone to work in
- Money handling with day to day opeations
- Budget management for inventory needs of the dispensary
- Kept relations with sales reps to ensure good relations for store and vendor
- Scheduled deliveries, promotions for the store and other events for our location
Lead Agent
The Citizen By Klutch
12.2022 - Current
- Helped train staffs at both our Lorain and Canton location
- Daily opening duties included daily inventory counting, daily re counts of cash deposits from night before and placement of staff throughout the dispensary
- Ensuring proper inventory management by overseeing daily inventory reconciliation’s
- Responsible for closing the store, including inventory, and cash reconciliation, and ensuring all staff members had completed daily duties prior to leaving
- Received deliveries through METRC and Dutchie, adding in lab results for products that required it.
- Responsible for opening the store, supervising and helping to manage a staff of 15+
- preparing store for board of pharmacy inspections
- Handling customer conflicts
Lead PCA
Zen Leaf Dispensaries
05.2021 - 11.2022
- Answered questions about medicinal uses and effects and qualities of different strains.
- Works one on one with patients to build a rapport so they feel comfortable in our dispensary and ensures them to return to us
- Built knowledge of current and incoming inventory/products to pass along information to patients
- Worked in our intake office checking current MMJ cards and photo ID's of incoming patients, ensuring that all information/ cards are up to date per state requirements
Sales Associate
Hollow Bone Records
09.2020 - 05.2021
- Working behind the counter ringing out customers with their items
- Kept knowledge of inventory to place orders with suppliers to resupply the inventory sold over the week
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Store Manager
The Exchange
05.2015 - 09.2020
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Re-trained staff as needed in multiple Exchange locations.
- Updated store pricing, signage and merchandising based on current promotions.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Oversaw inventory management to minimize waste.
Education
High School Diploma -
Aurora High School
Aurora, OHSkills
- Employee supervision and motivation
- Store operations oversight
- Team-oriented
- Accurate cash handling
- Customer service
Timeline
Assistant General Manager
Culture Cannabis Club
10.2023 - Current
Lead Agent
The Citizen By Klutch
12.2022 - Current
Lead PCA
Zen Leaf Dispensaries
05.2021 - 11.2022
Sales Associate
Hollow Bone Records
09.2020 - 05.2021
Store Manager
The Exchange
05.2015 - 09.2020
High School Diploma -
Aurora High School
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