Christopher Roberts
Tucson,AZ
Summary
Dynamic professional with extensive experience as an Outside Property Adjuster at Travelers Insurance, excelling in claims investigation and Xactimate estimation. Proven ability to enhance customer satisfaction through effective communication and meticulous documentation. Skilled in technical reporting and time management, consistently delivering results in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Outside Property Adjuster
Travelers Insurance
06.2022 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims or improper handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for damaged ranging from single room to whole home losses and business locations.
- Used Xactimate to compile estimates for personal property and structure damage.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
Fitness Consultant
Slef Employed
03.2017 - 04.2022
- Drafted program policies and procedures with client input to maintain safety and prevent conflict.
- Planned and successfully led aerobic and anaerobic fitness classes with 1-10-person groups at popular community exercise destination.
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
Engineer
United States Marine Corps
07.2011 - 07.2015
- Collaborated effectively with cross-functional teams to execute complex missions under high-stress conditions.
- Strengthened unit readiness by maintaining a high standard of physical fitness, technical knowledge, and tactical proficiency.
- Conducted comprehensive after-action reviews to identify areas for improvement and ensure continuous refinement of tactics, techniques, and procedures.
- Contributed to overall mission success with proficient use of heavy machinery for construction tasks and earthmoving operations.
Education
No Degree - Business Administration And Management
Pima Community College
Tucson, AZNo Degree - Philosophy
University of Arizona
Tucson, AZSkills
- Claims investigation
- Xactimate estimation
- Excellent communication
- Technical reporting
- Time management
- Decision-making
- Coaching and mentoring
- Complex Problem-solving
Certification
Remote Pilot
IICRC Water Damage Restoration
Timeline
Outside Property Adjuster
Travelers Insurance
06.2022 - Current
Fitness Consultant
Slef Employed
03.2017 - 04.2022
Engineer
United States Marine Corps
07.2011 - 07.2015
No Degree - Business Administration And Management
Pima Community College
No Degree - Philosophy
University of Arizona
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