Christopher Roberts
Durham,NC
Summary
Seeking a career change for a position as a Veterinary Assistant, with continuing education to move into a Vet Tech position. Currently enrolled at Penn Foster. Dynamic sales associate with a proven track record at Petsmart, excelling in customer service and visual merchandising. Expertise in managing point of sale transactions and inventory has resulted in strengthened customer relationships and increased repeat business. Acknowledged for resolving challenges effectively while delivering exceptional shopping experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Petsmart
Durham, NC
04.2024 - Current
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Warehouse Associate
American and Efird
07.2023 - 03.2024
- Responsible for loading and unloading freight efficiently and in safe manner
- Stacking product in proper storage areas using required equipment
- Ensuring integrity of inventory and being integral part of physical inventories
- Accurately pick and assemble orders for shipment
- Safely operate material handling equipment
- Identify damaged, lost or missing product and inform Warehouse Leadership
- Maintain clean, neat and orderly work area
- Complete required records, reports and daily paperwork
- Do other duties as assigned
- Reason for leaving is to move to Durham to help my 81 year old father
- Performed inventory control, such as counting, and stocking merchandise.4
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Self Employed
Self Employed Services
01.2023 - 07.2023
- Design and print tee shirts to sell on line
- Worked with friend to develop relationship with Amazon
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Warehouse Associate
NC Filtration
08.2020 - 01.2022
- Responsible for picking orders, ensuring there are no defects, order accuracy, and completing and filing associated paperwork and loading trucks
- Also responsible for unloading shipments and moving to proper storage area
- Performed other duties as deemed necessary
- Consistently lifted materials weighing as much as pounds 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
Forklift Operator and Warehouse Associate
RGA
11.2019 - 04.2020
- Responsible for loading and unloading freight efficiently and in a safe manner
- Stacking product in proper storage areas using the required equipment
- Ensuring the integrity of the inventory and being an integral part of physical inventories
- Accurately pick and assemble orders for shipment
- Safely operate material handling equipment
- Identify damaged, lost or missing product and inform Warehouse Leadership
- Maintain a clean, neat and orderly work area
- Complete required records, reports and daily paperwork
- Was being trained in the warehouse inventory software to move into that role when fully trained
- Do other duties assigned
- Reason for leaving is layoffs due to Covid19
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Associate
Short Run Pro
07.2019 - 11.2019
- Responsible for picking orders, ensuring there are no defects, order accuracy, and completing and filing associated paperwork and loading trucks
- Also responsible for unloading shipments and moving to proper storage area
- Performed other duties as deemed necessary
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Warehouse Associate
NC Filtration
11.2014 - 11.2019
- Responsible for picking orders, loading and unloading trucks
- Completing associated paperwork, locating and assembling product, packing slips, shipping documents and any other required information
- Maintained a clean and safe working environment
- Backup Forklift operator
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Strapped items down over protective padding to secure throughout transportation.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
Some College (No Degree) - Social Sciences
College of Charleston
Charleston, SCSome College (No Degree) - Veterinary Science
Penn Foster Career School
Scranton, PASkills
- Customer service
- Visual merchandising
- Point of sale transactions
- Inventory management
- Product knowledge
- Cash handling
Certification
- MCSE Windows NT 4.0
- Apple Hardware cert.
- Dell Optiplex cert.
- Dell Poweredge
- Forklift certified
- dog training certificate
Personal Qualities
- Energetic
- Trustworthy
- Dependable with a customer service focus
- Very positive attitude with strong desire to succeed
- Communicate well with customers and other team members
- Capable of working as a team member or leading a team in a complex environment
- Very outgoing and personable
- Enjoy meeting new people and new challenges
Running, golf, training my dogs
I have run for many years and completed a half marathon and many 5K and 10K races. I am just learning golf and currently taking lessons. I have had dogs and cats my entire life and would not be without them.
References
as needed
Skills
- Upselling
- dog training
- working with animals
References
References available upon request.
Timeline
Sales Associate
Petsmart
04.2024 - Current
Warehouse Associate
American and Efird
07.2023 - 03.2024
Self Employed
Self Employed Services
01.2023 - 07.2023
Warehouse Associate
NC Filtration
08.2020 - 01.2022
Forklift Operator and Warehouse Associate
RGA
11.2019 - 04.2020
Warehouse Associate
Short Run Pro
07.2019 - 11.2019
Warehouse Associate
NC Filtration
11.2014 - 11.2019
Some College (No Degree) - Social Sciences
College of Charleston
Some College (No Degree) - Veterinary Science
Penn Foster Career School
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