Christopher Rossi
Lakeland,Fl
Summary
Seasoned Executive bringing valuable experience in managing and growing key accounts, consistently meeting sales goals, and fostering client relationships. Strong communication, negotiation, and problem-solving skills paired with ability to develop strategic business plans. Demonstrated success in driving revenue growth and improving customer satisfaction rates in previous roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Executive
Braid Insurance
Tampa, Fl
02.2024 - 08.2025
- Managed incoming calls and serviced existing client policies efficiently.
- Assisted new clients in obtaining insurance quotes tailored to their needs.
- Consistently achieved sales of 60 to 80 products monthly, maintaining the top sales position throughout my tenure with the company.
- Assisted clients in understanding complex policy details and coverage options.
- Developed client relationships to enhance customer satisfaction and retention.
- Bundled insurance options to deliver comprehensive solutions for all clients.
- Coordinated with underwriters to evaluate risk and determine policy terms.
- Trained junior team members on best practices in account management techniques.
Account Executive
Advantage Insurance
Lakeland, Fl
01.2023 - 08.2023
- Managed incoming calls and serviced existing client policies efficiently.
- Assisted new clients in obtaining insurance quotes tailored to their needs.
- Assisted clients in understanding complex policy details and coverage options.
- Developed client relationships to enhance customer satisfaction and retention.
- Bundled insurance options to deliver comprehensive solutions for all clients.
- Collaborated with over 20 carriers to provide competitive coverage.
- Coordinated with underwriters to evaluate risk and determine policy terms.
Food Runner
Anchor & Brine at the Marriott
Tampa, Fl
06.2022 - 12.2022
- Executed timely delivery of food orders to guests in dining areas.
- Assisted servers with drink refills and efficient table clearing.
- Addressed guest inquiries and resolved concerns with professionalism.
- Collaborated with team members to enhance overall dining experience.
- Worked effectively in fast-paced environment of luxury restaurant.
- Ensured accurate distribution of plates to the correct customers.
Account Manager
Safe and Sound Roofing
The Villages, Fl
10.2021 - 05.2022
- Managed account lifecycle from initial sale to installation completion.
- Managed client accounts and ensured satisfaction with roofing services.
- Served as primary contact for customers throughout project duration.
- Represented customers in all insurance-related matters to facilitate claims.
- Conducted roof inspections and generated roofing estimates based on assessments.
- Analyzed customer needs and recommended appropriate roofing solutions.
- Provided necessary information and resources to support customer needs.
- Cultivated strong client relationships for ongoing service post-installation.
Inbound Sales Supervisor
Mobius Insurance
Riverview, Fl
03.2021 - 09.2021
- Managed inbound calls to sell new insurance policies to prospective clients.
- Assisted clients in transitioning from underinsured or overpriced policies.
- Updated client policies to reflect changes in vehicles, drivers, and coverage needs.
- Provided training and guidance to new sales representatives on best practices.
- Supervised and mentored new agents post-training to enhance team performance.
- Supported colleagues with operational tasks to ensure efficient office workflow.
- Collaborated with management on various initiatives to improve overall office efficiency.
- Monitored team performance, offering feedback to improve service quality.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
Inbound Sales/Customer Service Representative
Mobius Insurance
Riverview, Fl
12.2020 - 03.2021
- Managed inbound calls to sell new insurance policies to prospective clients.
- Assisted clients in transitioning from underinsured or overpriced policies.
- Maintained $60,000 to $95,000 in sales monthly, which led to achieving number one in sales for the duration of being with the company.
- Updated client policies to reflect changes in vehicles, drivers, and coverage needs.
- Managed customer inquiries through phone and email communications.
- Supported colleagues with operational tasks to ensure efficient office workflow.
- Collaborated with management on various initiatives to improve overall office efficiency.
- Supported management by coaching new hires in understanding company policies, procedures, and best practices for inbound sales operations.
- Handled escalated complaints with professionalism and empathy.
- Provided product information to enhance customer understanding.
Inbound Sales Representative
Spectrum (Charter Communications)
Riverview, Fl
11.2019 - 12.2020
- Assisted customers in selecting optimal service packages tailored to specific needs.
- Handled inbound calls to address customer inquiries and facilitate service setup.
- Processed payments, updated account information, and modified existing services.
- Scheduled technician appointments and resolved service-related issues efficiently.
- Guided customers through the sales process to enhance satisfaction.
- Assisted customers with product inquiries and service options.
- Resolved customer complaints and issues promptly and professionally.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Lead
Tunes-N-Tint
Lakeland, Fl
12.2015 - 10.2019
- Led sales operations at Tunes-N-Tint, enhancing client relationships and appointment scheduling.
- Engaged in custom modifications for a variety of vehicles including cars, trucks, marine, and powersports.
- Performed a wide range of installations, from audio systems, custom fabrication, and reupholstered to automotive security and collision avoidance technologies.
- Acquired comprehensive training across installation fields while pursuing MECP Certification.
- Maintained supplier relationships and processed special orders to ensure product availability.
- Oversaw automotive installation processes for suspension, exhaust, and a range of accessories.
- Assisted management with diverse tasks to support overall shop efficiency.
Automotive Technician
Lakeland Toyota
Lakeland, Fl
09.2015 - 12.2015
- Conducted basic vehicle maintenance, including oil changes and tire rotations.
- Collaborated with team members to streamline service workflows and improve efficiency.
- Performed routine maintenance on various Toyota models to ensure optimal performance.
- Provided excellent customer service by clearly explaining repair needs and options.
Sales Specialist
Best Buy
Lakeland, Fl
01.2014 - 07.2015
- Achieved status as a Million Dollar Club member through consistent monthly sales exceeding one million dollars.
- Progressed to lead seller in Home Theater Department, driving significant revenue growth.
- Served as Samsung Experience expert, receiving specialized training on Samsung Home Theater products.
- Installed audio and security equipment as an automotive technician in Geek Squad.
- Provided exceptional customer assistance and support throughout sales process.
- Conducted product demonstrations to showcase features and benefits.
- Assisted customers with product selection and recommendations.
- Maintained up-to-date knowledge of current promotions and sales events.
Service Writer
Pep Boys
Lakeland, Fl
10.2013 - 01.2014
- Collaborated with customers to identify suitable automotive parts for their needs.
- Scheduled repair and maintenance services to ensure timely completion.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed payments for completed services using cash register or point-of-sale systems.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Managed transactions efficiently, maintaining accurate records.
- Restocked shelves with new shipments promptly upon arrival.
- Handled end-of-day returns to maintain inventory accuracy.
Education
High School -
Apopka High School
Florida01.2013
High School -
Florida Virtual School
Florida01.2011
Skills
- Customer Service & Support
- Leadership & Management
- Customer Loyalty Strategies
- Expert Sales Approaches
- Automotive Expertise
- Low Voltage Installation Abilities
- Woodworking Expertise
- Photo and Video Production
- Typing Proficiency
- Adobe Creative Suite (Photoshop, InDesign, Illustrator, Lightroom, etc)
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Time Management
- Operational Management
- Effective Communication
- Risk Evaluation
- Attention to Detail
- Critical Thinking
- Account Servicing
- Negotiation Skills
- Relationship Building and Management
- Reliability
Certification
- 440 CSR Insurance License
- 215 Life & Health Insurance License
- 220 General Lines Property and Casualty - In Progress
Timeline
Account Executive
Braid Insurance
02.2024 - 08.2025
Account Executive
Advantage Insurance
01.2023 - 08.2023
Food Runner
Anchor & Brine at the Marriott
06.2022 - 12.2022
Account Manager
Safe and Sound Roofing
10.2021 - 05.2022
Inbound Sales Supervisor
Mobius Insurance
03.2021 - 09.2021
Inbound Sales/Customer Service Representative
Mobius Insurance
12.2020 - 03.2021
Inbound Sales Representative
Spectrum (Charter Communications)
11.2019 - 12.2020
Sales Lead
Tunes-N-Tint
12.2015 - 10.2019
Automotive Technician
Lakeland Toyota
09.2015 - 12.2015
Sales Specialist
Best Buy
01.2014 - 07.2015
Service Writer
Pep Boys
10.2013 - 01.2014
High School -
Apopka High School
High School -
Florida Virtual School