Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Russell

Dickinson

Summary

Dynamic and adaptable individual with over 10 years of proven expertise in hospitality and in upholding exceptional customer service skills. Excelled in multitasking and conflict resolution at Nobi Public House and Starbucks, ensuring customer satisfaction and team efficiency. Proficient in POS systems and inventory management, achieving product availability, organization and cost savings. Demonstrated leadership in training and motivating teams for peak performance, resulting in growth and success.

Overview

12
12
years of professional experience

Work History

Server

Nobi Public House
06.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer and staff needs.
  • Worked with multiple POS system to place orders, manage bills, and handle complimentary items efficiently.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Shift Supervisor

Starbucks Coffee Company
06.2013 - 06.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Troubleshot equipment to reduce service calls and downtime.

Education

High School Diploma -

Clear Brook High School
Friendswood, TX
05-2012

Skills

  • Customer service and hospitality
  • Multitasking and organization
  • Communication
  • Critical and analytical thinking
  • Conflict resolution
  • Data analysis
  • Collaborative and committed
  • Driving success
  • Prioritization
  • Motivation and flexibility

Timeline

Server

Nobi Public House
06.2016 - Current

Shift Supervisor

Starbucks Coffee Company
06.2013 - 06.2016

High School Diploma -

Clear Brook High School

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