Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher Schlaier

Middlesex,NJ

Summary

Knowledgeable automotive service advisor with expertise in vehicle maintenance and repairs. Skilled in writing repair orders and warranty claims, ensuring precise documentation. Experienced in using DMS software like CDK and Mykaarma to boost operational efficiency. Proficient in diagnosing complex vehicle issues and conducting thorough inspections to enhance service outcomes.

Overview

1
1
year of post-secondary education
12
12
years of professional experience

Work History

Service Advisor

Ramsey Subaru
Mahwah, New Jersey
03.2017 - Current
  • Advised Subaru service customers on maintenance, repairs, and factory recommendations.
  • Proficient in writing repair orders and properly documenting customer concerns, as well as asking leading / probing questions to ascertain specifics to their concerns
  • Coordinated technician findings with customer concerns and vehicle inspection notes.
  • Problem solving skills pertaining to promise times, parts delays, loaner coordination, and customer satisfaction.
  • Processed warranty claims by coding and submitting necessary documentation
  • Proficiency with CDK, Mykaarma, and UVeye DMS
  • Proficient in reading and analyzing sales summaries to identify points in need of growth or shortcomings.

Service Technician

Jack Daniels Audi
Upper Saddle River , Nj
09.2014 - 02.2017
  • Performed repairs on engines, brakes, suspension, and electrical systems.
  • Diagnosed Audi vehicle concerns using factory scan tools and service information.
  • Completed multipoint inspections for dealership service write-ups and recommendations.
  • Performed all used car recon and PDI services

Education

Automotive Technician Certificate - Automotive

Lincoln Technical Institute
Mahwah, NJ
01.2014 - 12.2014

Ramsey High School
Ramsey, NJ

Skills

  • Repair order writing
  • Warranty claims
  • DMS navigation
  • Vehicle inspection
  • Senior service writer
  • Problem solving
  • Customer satisfaction
  • Strong communication skills

References

  • Jon DeStefano: Service Manager Ramsey Subaru 201-258-1525
  • Sgt. Sean Sottolano: Cliffside Park Police 551-427-7192

Timeline

Service Advisor

Ramsey Subaru
03.2017 - Current

Service Technician

Jack Daniels Audi
09.2014 - 02.2017

Automotive Technician Certificate - Automotive

Lincoln Technical Institute
01.2014 - 12.2014

Ramsey High School
Christopher Schlaier