Christopher Sharp
Bergenfield
Summary
Results-oriented hospitality leader with extensive experience in luxury residential operations. Adept at fostering a high-performance team culture and streamlining front-of-house workflows to ensure seamless service. Strong interpersonal communicator committed to exceeding guest expectations and driving collective success through hands-on mentorship and strategic execution.
Overview
8
8
years of professional experience
Work History
Concierge
Rose Associates
Brooklyn, NY
10.2024 - Current
- Delivered exceptional customer service to residents and guests, fostering a welcoming environment.
- Directed event planning and coordination efforts to guarantee seamless execution of community activities.
- Addressed inquiries and requests with urgency, showcasing strong communication abilities.
- Oversaw concierge desk operations, ensuring meticulous record organization and efficient service delivery.
- Managed package room organization to optimize operational efficiency.
- Assisted in organizing and scheduling tenant move-ins. Supported coordination of insurance certificates for moving companies.
- Directed maintenance request oversight, ensuring coordination with facilities management for prompt resolutions.
- Facilitated training sessions for new staff on customer service procedures and best practices.
- Oversaw front desk concierge book management to ensure visitors received pertinent local information.
- Resolved issues promptly and efficiently by employing active listening, conflict resolution, and effective communication skills.
- Resolved customer inquiries through prompt and professional communication via phone, email, and in-person interactions.
- Enhanced guest satisfaction by consistently surpassing expectations in concierge services.
- Fostered a positive work environment by consistently upholding a professional demeanor.
- Delivered exceptional and efficient customer service, ensuring satisfaction and loyalty.
Funeral Director's Assistant
Sparrow
Brooklyn, NY
09.2024 - 01.2026
- Assisted in preparation and arrangement of deceased for viewings and services.
- Supported families with compassionate guidance during difficult times.
- Maintained accurate records and documentation for funeral arrangements.
- Coordinated logistics for transportation of remains to facilities or burial sites.
- Collaborated with funeral director to ensure smooth operation of services.
- Provided assistance with setup and breakdown of service areas before and after ceremonies.
- Enhanced client satisfaction by addressing inquiries and offering personalized support.
- Improved overall efficiency by assisting in the coordination of funeral services, visitations, and receptions.
- Provided support to Funeral Director in managing a team of part-time staff ensuring consistent delivery of high-quality services.
- Assisted families with selecting caskets, urns, and other memorial products to personalize their loved one''s service.
- Supported the Funeral Director with embalming procedures to prepare deceased individuals for services or cremation.
- Managed inventory control for supplies used during preparation processes efficiently reducing waste costs.
- Facilitated communication between clients and clergy members throughout planning and service coordination.
- Enhanced client satisfaction by providing compassionate and empathetic support during funeral arrangements.
Sales Associate
Men's Wearhouse
The Bronx, NY
06.2023 - 10.2024
- Facilitated customer selection of suitable formalwear for diverse occasions.
- Optimized merchandise displays to enhance visual appeal and attract customers.
- Managed customer transactions with precision and speed at point-of-sale systems.
- Delivered product expertise and tailored recommendations to elevate customer satisfaction.
- Facilitated collaboration among team members to drive achievement of daily sales goals.
- Addressed customer inquiries and concerns to enhance overall shopping experience.
- Oversaw inventory management, including product restocking and organization.
- Participated in training sessions to enhance knowledge of fashion trends and company policies.
- Optimized rack and shelf organization to enhance store aesthetics and attract customer interest.
- Executed cash transactions with precision while strictly following company cash handling policies.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw returns, exchanges, and refunds to ensure compliance with store policy.
- Exhibited composure and effectively resolved issues in high-pressure environments.
- Assisted customers in product location and verified merchandise availability across store systems.
- Addressed customer inquiries regarding sizing of accessories and care for merchandise.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
Account Manager
Full Circle Inc
New York, NY
05.2022 - 05.2023
- Cultivated client relationships to enhance satisfaction and retention through proactive communication and support.
- Engineered tailored solutions to meet client requirements and elevate service delivery standards.
- Facilitated collaboration among cross-functional teams to enhance process efficiency.
- Evaluated account performance metrics to identify trends and recommend growth strategies.
- Facilitated onboarding process for new clients, delivering comprehensive training on products and services.
- Guided junior team members to enhance professional growth and cultivate a collaborative work environment.
- Partnered with sales team to identify and capitalize on upsell opportunities.
- Advocated for medical research organization by engaging public to enhance awareness and secure funding for breast cancer initiatives.
- Conducted comprehensive research on cancer treatment methodologies.
- Led training initiatives and managed a team of over 10 individuals in direct sales.
- Facilitated training programs for new employees to enhance business-to-customer sales skills.
- Secured weekly donations ranging from $3,000 to $4,000 to support organizational initiatives.
Mail & File Room Assistant Clerk
Arfdlaw
New York, NY
06.2018 - 05.2019
- Operated sorting machines to efficiently process incoming and outgoing mail.
- Ensured compliance with safety protocols while handling packages and mail items.
- Assisted in maintaining accurate inventory of mailing supplies and equipment.
- Collaborated with team members to streamline workflow and enhance productivity.
- • Accepted, organized, and distributed incoming mail for a mid-sized law firm.• Received outgoing mail and packages ensuring accurate mailing and shipping in a timely manner.• Assisted in maintaining filing system for cases and additional important documents for partners,• attorneys, and their staff.• Ensured correct files were identified and prepared upon request.
Education
High School Diploma -
Gramercy Arts Highschool
New York, NY06.2019
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Team player mentality
- Hospitality
- Proactive attitude
- Training and mentoring
- Maintaining composure
- Polite telephone etiquette
- Conflict resolution
- Effective decision making
- Advanced time management
Timeline
Concierge
Rose Associates
10.2024 - Current
Funeral Director's Assistant
Sparrow
09.2024 - 01.2026
Sales Associate
Men's Wearhouse
06.2023 - 10.2024
Account Manager
Full Circle Inc
05.2022 - 05.2023
Mail & File Room Assistant Clerk
Arfdlaw
06.2018 - 05.2019
High School Diploma -
Gramercy Arts Highschool