Chris Shields
Weatherford,TX
Summary
I'm an enthusiastic sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Southwest Ford
Weatherford, TX
04.2024 - Current
- Advised customers on product selections based on their unique needs, ensuring satisfaction during purchase
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Sales Manager
AutoNation Ford Ft.Worth
Ft.Worth, TX.
02.2012 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Floor Hand
Precision Drilling Corporation
Ft.Worth, Tx.
01.2009 - 01.2012
- Keeping rig clean
- Helping in tripping pipe and drilling
- I would make a conection by using tongs, slips, and help in any way I was needed to run a successful well
- I checked mud levels
- And mixed chemicals when needed.
Car Salesman
Hooks Lincoln Mercury
Weatherford, TX
04.2007 - 11.2008
- Sold cars by calling and setting appointments
- Keept a strong follow up with every one I sold to get repeat business and referrals
- Made cold calls at times to generate more business for the dealership.
Education
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Persuasive Communication
- Closing Techniques
- Strategic Planning
- Customer Service
- Relationship Building
- Staff Training
School
Peaster High School
Timeline
Sales Consultant
Southwest Ford
04.2024 - Current
Sales Manager
AutoNation Ford Ft.Worth
02.2012 - 04.2024
Floor Hand
Precision Drilling Corporation
01.2009 - 01.2012
Car Salesman
Hooks Lincoln Mercury
04.2007 - 11.2008