Christopher Thomas
Alpharetta,GA
Summary
Dynamic Credit Assistance Specialist with a proven track record at Bank of America, excelling in customer relations and expert problem solving. Recognized for enhancing documentation management and quality assurance processes, demonstrating strong analytical thinking and active listening skills to drive client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
11.2023 - Current
- Identifies reasons for delinquency on active and inactive credit card accounts.
- Facilitated debt repayment agreements benefiting both client and lender.
- Identified optimal solutions aligned with client needs and compliance standards.
- Exhibited empathy for client situations, adhering to ethical standards.
- Maintains high quality standards and consistently meets performance targets.
- Contributed to minimizing financial losses by managing accounts effectively.
Sales Team Leader
Contractor Sales International
03.2023 - 11.2023
- Evaluated product offers for consumer and business clients to suggest beneficial solutions.
- Delivered exceptional customer service in dynamic environment.
- Conducted research on claims related to merchandise and invoice discrepancies.
- Facilitated payment plans for clients with substantial invoices.
Education
English Language
Morehouse College
Atlanta, GAComputer Information Systems
Herzing College
Atlanta GASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Quality assessment
- Active listening
- Attention to detail
- Adaptability
- Collaboration
- Oral Communication
Accomplishments
- 2024 Client Ambassador Award for Client Services and Credit Assistance for the month of February, March, April, May, and July
- July 2024 Rising Star Award
- Highest Balances Impacted for September 2024 Award
Timeline
Credit Assistance Specialist
Bank of America
11.2023 - Current
Sales Team Leader
Contractor Sales International
03.2023 - 11.2023
English Language
Morehouse College
Computer Information Systems
Herzing College
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