Christopher Turner

· Lead the Medbill and Medicare Operations, consisting of 44 direct/indirect report whom support the Workers Compensation field operation.

· Accountable for the timely and accurate adjudication of approximately $1.8 billion in medical bills received annually.

· Focus on diversity and strengthening behaviors to drive desired outcomes

· Partner closely with vendor managers and field leaders to bring issues to resolution.

· Effectively lead staff through continuous change with an emphasis on process improvement.

· Lead a unit consisting of 6 teams and 45 front line staff handling multiple jurisdictions.

· Accountable for the timely and accurate adjudication of claims per claim standards, while executing on customer service deliverables.

· Responsible for talent development and succession planning.

· Built a culture focused on diversity and inclusion.

· Effectively managed teams through significant change (organization realignments, attrition, etc..)

· Managed a team of 5-6 adjusters, ensuring claim handling was adherent to jurisdictional guidelines.

· Efforts focus on mitigating exposure, retaining top talent and building succession pipelines.

· Led several projects centered around Electronic Data Interchange (EDI) and large remediation efforts necessary.

· Managed claims in order to properly access coverage and compensability.

· Routinely leaned on for stretch assignments and acted as Interim Leader.

· Focus on file disposition and resolution

· Involved in multiple phases of User Acceptance Testing as claim platforms changed.