CHRISTOPHER VILLALOBOS
Healthcare Virtual Assistant
La Carlota City,Negros Occidental
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
ISR/ On Call Scheduler, Intake, After Hour Support
Dextra Outsourcing Solutions
10.2024 - 08.2026
- Coordinated scheduling of personnel and resources to optimize project timelines.
- Managed calendar entries using scheduling software to enhance operational efficiency.
- Communicated with team members to confirm availability and resolve conflicts promptly.
- Monitored project progress and adjusted schedules as necessary to meet deadlines.
- Assisted in data entry and maintenance of scheduling databases for accuracy.
- Developed streamlined processes for appointment setting, reducing time spent on logistics.
Therapy Coordinator
BrightStar Care San Antonio
06.2024 - 09.2024
- Coordinated therapy schedules to optimize client care and resource allocation.
- Collaborated with healthcare professionals to develop personalized treatment plans for clients.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
- Trained and mentored new staff on therapeutic protocols and administrative procedures.
Product Service Coordinator
Hyve Manpower Solutions
04.2024 - 06.2024
- Answer patient / member concern via chat.
- Product education for weight loss program.
- Initiate seamless prior authorization.
Clinical Care Coordinator
NW Healthcare Consulting
09.2023 - 04.2024
- Coordinated patient care plans to enhance treatment adherence and outcomes.
- Collaborated with interdisciplinary teams to streamline patient referral processes.
- Implemented electronic health record (EHR) systems for improved data management and accessibility.
- Facilitated communication between patients and healthcare providers to resolve inquiries effectively.
- Monitored patient progress and adjusted care strategies based on individual needs.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
Sales Representative
EFox Solutions
03.2023 - 08.2023
- Developed and maintained strong client relationships to drive customer satisfaction.
- Identified and pursued new sales opportunities through market research and networking.
- Presented product solutions effectively, addressing client needs and generating interest.
Customer Service Representative/ Team Leader
Teleperformance
02.2015 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service best practices.
- Managed high-volume calls while maintaining quality assurance standards.
- Implemented process improvements to enhance customer satisfaction and reduce response time.
Customer Service Representative
Panasiatic Solutions
06.2014 - 09.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Customer Service Representative
Convergys
07.2013 - 12.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Transcom Worldwide
12.2012 - 06.2013
- Maintained knowledge of product offerings to provide accurate assistance and recommendations to customers.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Teletech Bacolod
01.2009 - 05.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained efficiency under pressure.
- Consistently achieved call resolution targets.
Education
Bachelor of Science - Nursing
Colegio San Agustin - Bacolod
Bacolod City Philippines 05.2001 -
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Problem-solving
- Telephone etiquette
- Production schedules
Timeline
ISR/ On Call Scheduler, Intake, After Hour Support
Dextra Outsourcing Solutions
10.2024 - 08.2026
Therapy Coordinator
BrightStar Care San Antonio
06.2024 - 09.2024
Product Service Coordinator
Hyve Manpower Solutions
04.2024 - 06.2024
Clinical Care Coordinator
NW Healthcare Consulting
09.2023 - 04.2024
Sales Representative
EFox Solutions
03.2023 - 08.2023
Customer Service Representative/ Team Leader
Teleperformance
02.2015 - 01.2023
Customer Service Representative
Panasiatic Solutions
06.2014 - 09.2014
Customer Service Representative
Convergys
07.2013 - 12.2013
Customer Service Representative
Transcom Worldwide
12.2012 - 06.2013
Customer Service Representative
Teletech Bacolod
01.2009 - 05.2010
Bachelor of Science - Nursing
Colegio San Agustin - Bacolod
05.2001 -