Christopher Wallace
Dublin,US
Summary
Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
New Albany, Ohio
06.2024 - Current
- Launched XON1 in Redlands California 8/8/2025
- Process Assistant starting 10/12/2025 of the Stow and IXD department. My roles include staffing, Coding and sending trucks to other Amazon facilities.
- Facilitated in training newly hired employees, and transfers on decant, prep, and each lines
- Developed training materials and conducted workshops to reinforce safety protocols among staff members.
- Streamlined processes to enhance operational efficiency, reducing workflow bottlenecks.
- Ensure PID line is stocked and providing work for associates in direct paths
- Train peers on IXD process including pallet breakdown, sorting packages and the use of UPP
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation and saved over 300 hours in labor.
Process Guide/Problem Solver
Amazon
Middleburg Heights, Ohio
02.2023 - 06.2024
- Became proficient in multiple departments, including pick, pack, stow, count, and OP driving
- Trained new hires and transfers as a learning ambassador
- Communicated with Amazon delivery drivers and troubleshooting to complete customer orders
- Managed dispatch and led team through high volume processing
- SOH1, Middleburg Heights, Ohio
- Developed training materials to support onboarding of new employees in process adherence.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
Student Teaching
New Tech West High School
Cleveland, Ohio
08.2022 - 05.2023
- Created lesson plans for History, Government and advisory class
- Taught classes of up to 35 students
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Implemented innovative teaching strategies utilizing technology to foster collaboration among students.
- Facilitated parent-teacher conferences to discuss student progress and address concerns effectively.
Pizza Manager
Geraci's Restaurant
US
06.2014 - 09.2019
- Scheduled back of house shifts up to 10 Employees
- Ensured timely order completion and reduced order wait times by 20%
- Trained and supervised staff on the process of making, baking and cutting of pizzas along with food rotation, utilizing self-developed, improved training process on pizza preparation techniques and safety standards.
Warehouse Associate
Amazon Fulfilment Center
Warrensville Heights, Ohio
11.2018 - 01.2019
- Processed work in trailers by managing loading and unloading with precision.
- Conducted truck TDRs.
- CLE2, Warrensville Heights, Ohio.
- Processed incoming shipments by unloading, sorting, and storing items in designated locations.
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
Education
Bachelor of Arts - History and Social Studies, Minor in African
Cleveland State University
Cleveland05-2024
Skills
- Performance monitoring
- Safety management
- Attendance tracking
- Workflow management
- Supplier relations
- Lean methodologies
- Staff mentoring and coaching
- Assignment delegation
- Management support
- Social skills/Human relations
Certification
Cleveland Teaching Fellowship
Timeline
Process Assistant
Amazon
06.2024 - Current
Process Guide/Problem Solver
Amazon
02.2023 - 06.2024
Student Teaching
New Tech West High School
08.2022 - 05.2023
Warehouse Associate
Amazon Fulfilment Center
11.2018 - 01.2019
Pizza Manager
Geraci's Restaurant
06.2014 - 09.2019
Bachelor of Arts - History and Social Studies, Minor in African
Cleveland State University