Christopher Walton
Castle Rock,CO
Summary
I am a competent 45 year old returning to Colorado after my mothers epilepsy diagnosis. Customer Service has been my career, interning with United Airlines in college; working Super Target Service Desk in Lone Tree for 5+ years; Sprouts (Lone Tree) promoted through Grocery to Cashier to Head Clerk. My time with Safeway included beginning as the closing cashier, promoting to Backup Head Clerk; Head Clerk; then Front End Manager over 5 years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front End Manager
Jewel-Osco
Hoffman Estates, IL
02.2025 - Current
- Supervised front end staff to ensure efficient customer service.
- Trained new cashiers on register operations and company policies.
- Coordinated with management to resolve customer complaints effectively.
- Welcomed large volume of guests and improved overall customer service.
- Increased Combined Store NPS +61.6%; Combined Front End +75%; Traditional Lanes +86.7%; SCO +63.3%.
- Retention goal of 31.5%; achieved in excess of 50% last fiscal quarter
- Led Bookkeeping Teams in Denver during Safeway strike, working in excess of 10 stores in background mode.
- Proficient in scheduling and Schedule Efficiency (we use Empower)
Front End Manager
Safeway
Lone Tree, Colorado
10.2023 - 02.2025
- Responsible for running a "bid" schedule; weekly maintaining efficiency; running Customer Service Desk; maintaining lotto
- Highest NPS within district two consecutive years in a row.
- Reviewed employee performance and determined areas in need of improvement.
- Trained on KAR; Veribalance; and Cash Recyclers. Was the first Cash Recycler within Safeways Denver Division.
- Promoted to FEM with unanimous support of my Front End Team; promoting within my own store from Closing Checker to FEM within 5 years.
Head Cashier
Sprouts Farmers Market Inc.
Lone Tree, Colorado
06.2020 - 04.2024
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Conducting audits; ensuring safe accuracy; maintaining proper cash flow.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
Guest Service Clerk
Target Corporation
Lone Tree, Colorado
06.2016 - 04.2020
- Opened and closed Service Desk effectively.
- Responsible for maintaining composure during difficult transactions.
- Scan out damaged returns at the end of the night in preparation for a smooth open the next day.
- Cashier as needed.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Addressed customer complaints in a professional and efficient manner.
Education
Bachelor of Arts - Political Science And Government
Northern Illinois University
DeKalb05-2005
Skills
- Staff supervision
- Customer service
- Cash management
- Relationship management
- Schedule efficiency
- Conflict resolution
- Problem solving
- Compliance auditing
- Revenue enhancement—give me one more item to sell at my checkstands
Certification
- National Registry of Food Safety Professionals Certified through May 2030
References
References available upon request.
Timeline
Front End Manager
Jewel-Osco
02.2025 - Current
Front End Manager
Safeway
10.2023 - 02.2025
Head Cashier
Sprouts Farmers Market Inc.
06.2020 - 04.2024
Guest Service Clerk
Target Corporation
06.2016 - 04.2020
Bachelor of Arts - Political Science And Government
Northern Illinois University