Christopher Wells
Houston,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Store Operations Manager
Academy Sports and Outdoors
Houston, TX
06.2025 - 03.2026
- Evaluated employee performance, providing constructive feedback for improvement.
- Developed and maintained store merchandising standards to enhance customer experience.
- Monitored compliance with safety regulations, ensuring a secure shopping environment.
- Increased sales by 4% with special displays and promotions.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
Retail Store Manager
Snipes USA
Houston, TX
01.2017 - 07.2024
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized new stock for floor placement.
- Prepared employee performance appraisals, providing actionable feedback.
- Enhanced customer satisfaction and store operations through relationship building and daily problem solving.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
Retail Store Manager
City Gear LLC
Houston, TX
10.2011 - 01.2017
- Led daily store operations, ensuring optimal customer service and adherence to company standards.
- Oversaw visual merchandising, creating engaging displays that aligned with brand guidelines to enhance customer experience.
- Implemented loss prevention measures, successfully reducing shrinkage through staff training and surveillance practices.
- Fostered a positive work environment through conflict resolution and team-building initiatives, improving employee morale.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Education
High School Diploma -
Warren Central High School
Indianapolis, INSkills
- Multitasking and organization
- Store merchandising
- Team leadership and coaching
- Customer service management
- Relationship building and management
- Goals and performance
- Cash management
- Store opening and closing
- Work Planning and Prioritization
Timeline
Store Operations Manager
Academy Sports and Outdoors
06.2025 - 03.2026
Retail Store Manager
Snipes USA
01.2017 - 07.2024
Retail Store Manager
City Gear LLC
10.2011 - 01.2017
High School Diploma -
Warren Central High School