Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Christopher Williams

Port Jefferson Station,NY

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Walgreens
03.2021 - Current
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Managed opening and closing duties for pharmacy.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • While aso coordinating with doctors and other healthcare professionals in regards to proper treatment management and duration

Customer Service Support Representative

AT&T
01.2020 - 11.2021
  • Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.
  • Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of all client engagements.
  • Created user accounts and assigned permissions.
  • Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.
  • Cultivated positive relationships with clients through empathetic communication and personalized assistance.
  • Took credit card payments for customers not looking to go through the hassel of in store bill pay through the pandemic

Cellular Sales Specialist

Verizon
06.2015 - 08.2019
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Negotiated favorable contract terms, securing long-term business partnerships with key accounts.

Assistant Manager

Under Armour
10.2012 - 05.2015
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Certification of Completion of Personal Training Through The National Academy of Sports Medicine - Sports Medicine

Suffolk County Community College
Selden, NY
05.2016

High School Diploma -

McGann Mercy Diocesan High School
Riverhead, NY
06.2014

Skills

  • Data Entry
  • Drug Interaction Awareness
  • Staff Leadership
  • Pharmacy Law Compliance
  • Supply Restocking
  • Insurance Claim Processing Software
  • Problem-solving skills
  • Insurance Billing
  • FDA Drug Safety Guidelines

Additional Information

References:

Christopher Sorrentino:516-528-4945

Joon Cho: 213-924-2184

Karrie Salzano: 631-559-9501

Wilson Levine: 631-655-6785

Maria Cintron : 631-905-9220

Parisa Elahipinah: 516-770-3985

Sergeant D'andre Goll: 631-507-2233

Timeline

Pharmacy Technician

Walgreens
03.2021 - Current

Customer Service Support Representative

AT&T
01.2020 - 11.2021

Cellular Sales Specialist

Verizon
06.2015 - 08.2019

Assistant Manager

Under Armour
10.2012 - 05.2015

Certification of Completion of Personal Training Through The National Academy of Sports Medicine - Sports Medicine

Suffolk County Community College

High School Diploma -

McGann Mercy Diocesan High School

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Christopher Williams