Christopher Yocca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Office Manager
The Yocca Law Firm, LLP
2022.10 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Valet
The Ritz-Carlton Hotel Company
2016.01 - 2019.04
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
Education
BBA - Business
Cal State University of Fullerton
Fullerton, CA05.2021
Associate of Applied Science - Business
Saddleback Community College
Mission Viejo, CA06.2019
Skills
- Decision-Making
- Teamwork and Collaboration
- Organizational Skills
- Professional and Courteous
- Reliable and Responsible
- Performance reviewing
- Performance Improvement
- Process Improvement
- Excellent multi-tasking ability
- Proficient Customer Relationship Management
Affiliations
- American Red Cross
- Best Buddies International
- Boys and Girls Club of America
Hobbies
Avid long-distance runner, who is currently training to participate in an upcoming marathon.
Timeline
Office Manager
The Yocca Law Firm, LLP
2022.10 - Current
Valet
The Ritz-Carlton Hotel Company
2016.01 - 2019.04
BBA - Business
Cal State University of Fullerton
Associate of Applied Science - Business
Saddleback Community College
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