Christopher A Novotny
Columbus,NE
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within an organization.
Overview
25
25
years of professional experience
Work History
Service Advisor
Columbus Motor Company
05.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Inspection Associate and Back-Up Lead
BD Medical-Pharmaceutical
05.2020 - Current
- Volunteered and served on the safety Committee
- Responsible for 100% inspection of product production
- Tasked with scheduling and organizing personnel
- Collaborated with various departments to ensure adequate inventory for a successful shift
- Recorded beginning and end of shift activities for inventory control
- Promoted an environment of safety and quality first
- Marked stock with identification labels to ensure accuracy
- Trained and mentored new employees following a specific and compliant company outline
- Monitored nightly waste levels and made adjustments as needed.
- Successfully conducted hourly product checks to ensure quality per company guidelines
- Helped organize paperwork for fellow employees to ensure a smooth seamless batch or product change
- Responsible for troubleshooting machine faults and providing solutions
Part Time Then Assistant Manager Produce Dept.
Hy-Vee Inc.
08.2008 - 05.2020
- Transitioned from Part time to Full time 03/2019
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
- Assisted customers with price checking and finding requested items in store
- Cleaned shelves and restocked with food and other merchandise when product was running low
- Checked for outdated and overripe grocery items and removed from inventory
- Maintained safe, neat and clean working environment at all times
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Coached and mentored new team members.
- Planned attractive produce displays, using color and texture to enhance.
Sales Support Specialist
CenturyLink
06.1999 - 12.2018
- Contacted customers as soon as issues arise to immediately find resolutions before setbacks escalate
- Delivered a high level of service to customers to maintain and extend future opportunities
- Maintained a high level of multi tasking ability while solving problems in an efficient manner
Education
Associate of Applied Science - Marketing
Southeast Community College
Lincoln NeSkills
- Strong work ethic
- Decision making
- Customer focused
- Attention to detail
- Problem solving
- Integrity
- Courteous, professional demeanor
Timeline
Service Advisor
Columbus Motor Company
05.2023 - Current
Inspection Associate and Back-Up Lead
BD Medical-Pharmaceutical
05.2020 - Current
Part Time Then Assistant Manager Produce Dept.
Hy-Vee Inc.
08.2008 - 05.2020
Sales Support Specialist
CenturyLink
06.1999 - 12.2018
Associate of Applied Science - Marketing
Southeast Community College
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