Anthony C. Nelson
Lanett
Summary
Banking Professional with many years of experience in banking, loan, and credit services as a teller and teller manager.
Overview
20
20
years of professional experience
Work History
District Manager
Waffle House, Inc.
04.2018 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- recruit and hire new associates for team building plans.
- Coach veteran and new associates daily.
- Boost sales daily to ensure unit is making profit.
- Daily cash and commissary audit.
Teller Operations Manager
Charter Bank
08.2008 - Current
- Supervise, train, and oversee all new teller employees
- Selected by senior management to serve as conversion assistant for purchase of Community Bank of the South and relocated permanently after merger was successfully completed
- Work closely with branch managers to exceed sales goals and assist with quality control
- Proactively work to increase client base through networking, business development, and client referrals to solidify the CharterBank brand and culture within the metro Atlanta area
- Oversee cash controls such as the vault, coin machine, automatic teller machine, teller drawer, and buying and selling cash with the Federal Reserve
- Built and maintain a motivated team through continuous communication, timely coaching feedback, and effective leadership practices
Assistant Head Teller
Frontier National Bank
03.2007 - 08.2008
- Assisted head teller with daily reports, employee scheduling, vault audits, fraud detection, and planning for exceeding sales goals
- Assisted with the interview and hiring process for potential employees
- Processed daily transactions such as handling night deposits, loan payments, and correcting discrepancies
Assistant Manager
Security Finance Loan and Tax Service
10.2006 - 03.2007
- Reviewed credit applications, credit exceptions, and analyzed credit application underwriting
- Processed daily collections and local field collections
- Ensured compliance with state and federal lending regulations and company policies
- Worked closely with branch manager to ensure efficient budget strategies
- Provided recommendations to achieve business and financial goals
- Promoted and solicited newest products available
- Accurately processed customer cash, check, transfer, and statement transactions
- Floated from branch to branch in the region to assist when needed
- Held quality and professional customer service skills
Teller/Float Teller
Colonial Banc Group
10.2004 - 10.2006
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Southern Union State Community College
Opelika, AL01.2008
Skills
- Leadership
- Problem Solving
- Team Motivation
- Communication
- Accuracy
- Customer Service
- Training and coaching
- Goal setting and performance metrics
- Sales management
- Staff development
- Decision-making
Timeline
District Manager
Waffle House, Inc.
04.2018 - Current
Teller Operations Manager
Charter Bank
08.2008 - Current
Assistant Head Teller
Frontier National Bank
03.2007 - 08.2008
Assistant Manager
Security Finance Loan and Tax Service
10.2006 - 03.2007
Teller/Float Teller
Colonial Banc Group
10.2004 - 10.2006
Southern Union State Community College
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