Christopher J Kostka
Fall River,MA
Summary
Dedicated professional with demonstrated strengths in customer service, attention to detail, time management, trend tracking, troubleshooting problems, and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skilled in men's custom suiting, nonprofit organizations, event planning, and volunteer management.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Dbar
Dorchester, Massachusetts
05.2025 - Current
- Managed daily operations and staff scheduling for a high-traffic bar environment.
- Oversaw inventory management, aligning stock levels with customer demand.
- Trained team members on service standards and operational procedures.
- Coordinated events and private functions to maximize venue utilization.
- Mentored staff to ensure adherence to operational directives and enhance productivity.
- Resolved customer complaints swiftly, ensuring a positive dining experience.
- Motivated team members to collaborate effectively in achieving targets.
Sales Associate
Rhone
New York, USA
11.2023 - 01.2025
- Helped customers navigate store, complete sales and process returns.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Assisted in executing promotional displays to enhance product visibility and appeal.
- Handled customer complaints in a professional manner.
Membership Advisor
Equinox
New York City, USA
06.2021 - 09.2023
- Implemented techniques for achieving or exceeding individual sales goals by 30%, renewals and ancillary service goals by pre-planning the month with strategic outreach, in-club lead generation and securing member referrals.
- Display, and have knowledge of and participate in all the club's services, programs, and products.
- Delegate & host events and workshops for in-club lead generation.
Front Desk Associate
Equinox
New York City, USA
05.2021 - 06.2021
- Provide the highest level of customer service to members, prospective members, and guests.
- Aid other departments with other related tasks.
- Resolved guest complaints and inquiries in courteous manner.
Operations Manager
TKP
New York City, USA
01.2020 - 03.2020
- Administrative/Technical support & management, general office duties.
- Worked with clients to ensure spaces were organized and outfitted to their specific needs.
- Focused on food and beverage service, stocking & sanitation.
- Planned layouts for optimum workflows and business results.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Senior Style Guide/Sales Specialist
ONWARD KASHIYAMA
New York City, USA
10.2018 - 01.2020
- Worked closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
- Promptly resolve customer complaints, ensure maximum client satisfaction, call clients to confirm appointments and actively seek out new client relations.
- Trained incoming managers for new stores across the U.S growing the company by 80%.
Education Coordinator
JOANN Fabric and Crafts #2288
Brockton, USA
09.2017 - 10.2018
- Oversaw education programming coordination and implementation of learning events.
- Developed and implemented educational programs for various age groups.
- Drove continuous improvements by regularly monitoring student and instructor performance, and offering proactive solutions to diverse problems.
Education
Brockton, MA -
Massasoit Community College
Brockton, MA09.2017
CA -
New England Conservatory Voice and Opera
CA01.2013
Skills
- Public Speaking
- Event Planning
- Community Outreach
- Adaptability
- Multitasking
- Project management
- Creative Thinking
Awards
- Official Community Service Award, 10/01/13, The City of Brockton, MA
- Citation of Appreciation for three (3) years of Restoring & preserving Ames Historic Cemetery, 09/26/20, The City of Brockton, MA
Timeline
Assistant General Manager
Dbar
05.2025 - Current
Sales Associate
Rhone
11.2023 - 01.2025
Membership Advisor
Equinox
06.2021 - 09.2023
Front Desk Associate
Equinox
05.2021 - 06.2021
Operations Manager
TKP
01.2020 - 03.2020
Senior Style Guide/Sales Specialist
ONWARD KASHIYAMA
10.2018 - 01.2020
Education Coordinator
JOANN Fabric and Crafts #2288
09.2017 - 10.2018
Brockton, MA -
Massasoit Community College
CA -
New England Conservatory Voice and Opera