Christy Baradell
Nauvoo
Summary
Dynamic Surgery Scheduling Coordinator with extensive experience at Orlando Health Walker Hospital, excelling in surgery scheduling and patient education. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail, while ensuring HIPAA compliance. Streamlined processes resulted in improved efficiency and reduced cancellations, showcasing strong problem-solving skills.
Overview
4
4
years of professional experience
Work History
Surgery Scheduling Coordinator
Orlando Health Walker Hospital
12.2024 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
Surgery Scheduler
Walker Baptist Medical Center
10.2023 - 12.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Medical Unit Secretary
Walker Baptist Medical Center
10.2022 - 10.2023
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans.
Certified Nursing Assistant
Walker Baptist Medical Center
04.2021 - 10.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Certified Nursing Assistant Diploma -
Bevill State Community College
Sumiton, AL05-2015
Skills
- Surgery scheduling
- Patient education
- HIPAA compliance
- Electronic health records
- Effective communication
- Attention to detail
- Problem solving
Timeline
Surgery Scheduling Coordinator
Orlando Health Walker Hospital
12.2024 - Current
Surgery Scheduler
Walker Baptist Medical Center
10.2023 - 12.2024
Medical Unit Secretary
Walker Baptist Medical Center
10.2022 - 10.2023
Certified Nursing Assistant
Walker Baptist Medical Center
04.2021 - 10.2022
Certified Nursing Assistant Diploma -
Bevill State Community College
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